Jobs at Ancestry

Lead research strategy and execution for a product domain, partnering with Product, Design, Engineering, Analytics, and Marketing. Conduct mixed-methods foundational and tactical research, including interviews, usability tests, diary studies, surveys, card sorts, and tree tests. Translate behavioral and qualitative data into actionable insights, shape product roadmaps, integrate AI into research workflows, and guide strategic product decisions.

Maintain and troubleshoot an enterprise environment of approximately 800 systems and 2 petabytes of storage. Manage Linux systems, workstations, servers, networks, applications, storage, and cloud infrastructure. Configure and deploy hardware and operating systems, support users, monitor workflows, plan upgrades, coordinate outages, and participate in architecture discussions. Provide continuous operational support through a 24/7 on-call rotation.

Owns lifecycle marketing campaigns across onboarding, engagement, retention, and win-back. Responsibilities include developing multi-channel strategies, managing campaign execution, conducting A/B tests, analyzing funnel performance, overseeing segmentation, and collaborating with MarTech, Product, Creative, Data, and Web Analytics teams. The role also mentors junior team members and optimizes automated communication programs using customer and behavioral data.

Capture high-quality digital images of archival documents, perform quality audits, maintain files and spreadsheets, coordinate image delivery, perform basic image enhancement and routine equipment maintenance, and support miscellaneous project tasks while preserving Ancestry's standards.

Capture and process digital images of archival documents, perform quality audits, log progress and audit notes in spreadsheets, manage file organization and basic image enhancement, coordinate equipment maintenance, and deliver images to corporate office while supporting project-related tasks.

Capture and digitize archival documents, perform quality audits, maintain project records and spreadsheets, transmit image files, enhance and organize digital files, and coordinate equipment maintenance. The role requires careful, independent work, troubleshooting, scanning and editing equipment experience, and familiarity with photography, libraries, archives, or history.

Capture and digitize archival documents, perform image quality audits, record progress in complex spreadsheets, transmit image files, maintain scanning equipment, coordinate hardware servicing, enhance images, organize files, and support project-related tasks. The role requires careful, independent work, experience with scanning and editing equipment, and familiarity with photography, libraries, archives, or history.

Supports daily content production by processing and tracking data, monitoring workflows, verifying accuracy, troubleshooting basic system issues, documenting resolutions, and coordinating with internal teams and vendors. The role performs hands-on operational tasks, maintains documentation, tests workflows, and escalates complex content or system problems.

Provides frontline support for high-availability cloud systems, monitors infrastructure, manages incidents, coordinates outage bridges, documents technical issues, and develops automation and AI agentic workflows. The role partners with development teams to improve detection and resolution, supports AWS technologies, databases, networks, CI/CD tools, and observability platforms. This is a Monday–Thursday overnight shift within a 24/7 command center and includes some holiday coverage.

Lead end-to-end product design for Ancestry’s Share strategy, creating consumer experiences that help users connect and share family discoveries. Shape product strategy, translate customer insights and data into intuitive interactions, develop flows and prototypes, collaborate cross-functionally, advocate for customers, and mentor designers. The role requires strong systems thinking, interaction and visual design craft, storytelling, stakeholder influence, and comfort with ambiguity and experimentation.

Capture and quality-audit digital images of archival documents, maintain and transmit image files, perform basic image enhancement and equipment maintenance, track progress in spreadsheets, and support project-related tasks while preserving professional relationships with partners.

Lead and execute performance marketing for the AU market: build a test-and-learn engine, leverage AI to optimise and automate campaigns, scale winning strategies across channels, manage agencies, own measurement/attribution/budgets, and collaborate cross-functionally to drive subscription growth and measurable commercial impact.

Supervise a team of 8-10 digitization specialists to digitize and preserve historic records onsite. Manage production rates, train and hire specialists, perform quality checks and image corrections, troubleshoot imaging pipeline issues, coordinate equipment and hard drive shipments, and ensure reliable attendance and communication. Contract position, on-site in Philadelphia, 40 hours/week.

Lead and supervise Customer Relations Associates, coach and manage performance, handle escalated customer issues, analyze metrics and reporting, support onboarding and training, drive process improvements, provide technical support for iMemories applications, and collaborate cross-functionally to resolve order and service issues.

Lead development and execution of strategic partnership pipelines to drive commercial growth and audience expansion. Negotiate and implement partnership agreements, manage partner relationships, and coordinate cross-functional teams for seamless integration. Define and track KPIs, report ROI, and optimize partnership strategies to meet business objectives.