Content Claim Representative/Senior Claim Representative

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American's Embedded Solutions group is a newly established team focused on launching innovative insurance products such as Single-Family Renters and Multi-Family Renters programs.

The Embedded Solutions Group is hiring a Claim Representative! Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be onsite four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Own content claims from first notice of loss through resolution.
• Manage a high-volume inventory of contents claims while delivering an exceptional and seamless customer experience.
• Plans and conducts claim investigations to confirm coverage and to determine compensability and damages.
• Maintain regular communication with insureds, vendors, and other parties throughout the life of the claim.
• Review and analyze inventory lists, receipts, photographs, and supporting documentation to evaluate claimed damages.
• Negotiates appropriate claim settlements/reserves within prescribed authority.
• Conveys moderately complex information regarding coverage and settlements to insureds.
• Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
• Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
• Performs other duties as assigned.

Job Requirements

• Bachelor’s Degree in Business Administration, Risk Management & Insurance, Finance, or a related field; or equivalent professional experience.
• Prior customer service, insurance, claims, or related experience is preferred but not required.
• Previous experience handling customer inquiries, resolving issues, or working in a fast-paced service environment preferred.
• Insurance, property and casualty, or claims experience is helpful but not required.
• Experience working in roles that require investigation, fact gathering, documentation, negotiation, or problem solving is preferred.
• Some understanding of property and casualty insurance policies, coverage interpretation, and claims handling practices.
• Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong attention to detail and ability to accurately document claim files.
• Strong written and verbal communication skills.

Preferred Qualifications

• Current adjuster license preferred but not required.
• Prior property and casualty claim handling experience.
• Ability to manage assigned claim inventory with appropriate guidance and supervision.
• Ability to apply strong analytical, negotiation, and problem-solving skills to effectively evaluate and resolve claims.
• Some knowledge of industry regulations, compliance requirements, and best practices.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

This job is non-exempt in California and Washington

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.