Content Author

MAIN RESPONSIBILITIES / DUTIES

• Responsible for integrating several modules to create a web page.
• Implements required configurations to activate the required modules for the web application / website.
• Localises web application / website (where applicable) via backoffice / content management system (CMS).
• Upload contents into the web application / website.
• Performs webmastering (page setup) on imported contents.
• Participates in End-to-End Testing with all required parties to ensure the web application / website is fit for purpose (including unit testing of own completed task).
• Participates in User Acceptance Testing with client to ensure the web application / website is fit for use.
• Participates in the Launch of the web application / website.
• Ensures administration and maintenance of sites.
• Creates/modifies contents, includes images and newsletters.
• Manages multimedia Visual graphical interfaces and editorial content.
• Ensures integration of multimedia elements.
• Moderates the site and improves SEO.
• Manages updating and archiving of web pages.
• Provides workload estimation of assigned tasks and ensures delivery in agreed time frame.
• Ensures alerts are raised proactively.
• Abides to practices and processes across disciplines.
• Ensures effective communication and promotes a sense of participation and involvement.
• Any other duty related to your position, assigned by your reporting line.

REQUIREMENTS / QUALIFICATIONS

ACADEMIC BACKGROUND

• Desired: Diploma or Bachelor's degree in Information and communications technology (ICT) or related field

REQUIRED EXPERIENCE

• Proven experience in using Service management systems such as HPSAW, JIRA, ServiceNow
• Proven ability to follow practices and processes to ensure high-quality support services to the clients.
• Working knowledge of Microsoft Office Excel.
• Desirable:
  • 1+ year of experience in IT or IS field