Salary: Croydon -Starting salary: £27,793 with potential to increase incrementally subject to performance and experienced gained in role to £32,130 per annum
Maidstone -Starting salary: £26,614 with potential to increase incrementally subject to performance and experienced gained in role to £30,747 per annum
Hours: 36 per week
Contract Type: Permanent
If you’re looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!
We’re looking for a number of compassionate and friendly Contact Centre Advisors to join our Croydon/Maidstone teams, supporting the continued success and growth of our Customer Contact Centre.
Working in our fast-paced Contact Centre you’ll be the first point of contact for our customers, where calls can be demanding and challenging at times.
Dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints, you’ll provide a high quality inbound and outbound service through our traditional telephony, email systems as well as our emerging multi-channel platforms.
You’ll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers. You’ll be a natural people person with a 'can do’ attitude who thrives on performance and positive results and who is adaptable and willing to learn.
Location: You’ll be based from either our Croydon or Maidstone offices. You will work full time from the office for the first 8 weeks, whilst in training and academy. You will then be able to enjoy a blend of working from home and in the office in line with business needs.
Training: Please note successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Croydon or Maidstone (depending on which location you apply for). The start date will be either 16th December or 6th January (we will confirm this prior to interview). You will be required to attend on a full-time basis; Monday to Friday, with no annual leave during this time.
Interviews will be held at our Croydon office on Wednesday 27th November and our Maidstone office 28th November. This will include a telephone role play and IT assessment.
Closing Date: Monday 18th November at midnight
If this sounds like an opportunity for you then please review the full role profile before applying - Contact Centre Advisor
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
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What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability.
We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have.
We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most,
We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
