The Role
Lead a global Shopify enablement program bridging technical delivery and regional operations. Design and deliver training frameworks, document workflows and runbooks, manage cross-functional schedules and adoption tracking, identify and resolve operational bottlenecks, and drive teams toward autonomy and continuous improvement.
Summary Generated by Built In
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Consumer Tech Training professional to lead a global Shopify enablement program, acting as the bridge between technical implementation and business operations for a large-scale Unified Commerce initiative. You will design and deliver training frameworks and documentation, manage cross-functional workflows across technical and regional teams, and drive adoption of Shopify platform tools and new ways of working across brand launches. The role prioritizes exceptional soft skills, adaptability, and program management discipline over rigid technical experience.
WHAT YOU WILL DO
- Lead a Unified Commerce training program to upskill internal teams on Shopify operations and surrounding digital tools.
- Act as the primary bridge between technical delivery teams and regional operational or marketing teams to ensure seamless collaboration.
- Define, document, and establish internal workflows, training runbooks, and repeatable operational processes for post-launch e-commerce support.
- Manage the end-to-end lifecycle of this enablement program, including scheduling, prioritization, and tracking adoption progress.
- Identify critical operational bottlenecks or adoption issues and address them proactively with leadership.
- Drive internal teams toward autonomy by fostering a culture of continuous learning and process improvement.
MUST HAVES
- Outstanding soft skills, critical thinking, and a highly adaptable mindset (this is prioritized over specific years of rigid technical experience).
- 4+ years of demonstrated experience in program or project management, specifically driving operational readiness or change management initiatives.
- Experience establishing workflows, processes, or training frameworks from scratch (e.g., "train-the-trainer" methodologies).
- High level of organization, planning, prioritization, and attention to detail.
- Strong cross-functional collaboration skills, with the ability to influence and partner with multiple stakeholders (from technical leads to regional managers).
- Exceptional communication and presentation skills.
- Self-starter who thrives on problem solving and filling gaps as they are identified.
- Upper-intermediate English level.
NICE TO HAVES
- Hands-on exposure to Shopify or Shopify Plus platform operations.
- Experience working with Prestige Beauty, Enterprise Retail, or global E-commerce brands.
- Familiarity with Agile environments and agile project management tools.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
Skills Required
- Outstanding soft skills, critical thinking, and a highly adaptable mindset
- 4+ years of demonstrated experience in program or project management
- Experience establishing workflows, processes, or training frameworks from scratch (e.g., train-the-trainer)
- High level of organization, planning, prioritization, and attention to detail
- Strong cross-functional collaboration skills and ability to influence stakeholders
- Exceptional communication and presentation skills
- Self-starter who thrives on problem solving and filling gaps
- Upper-intermediate English level
- Hands-on exposure to Shopify or Shopify Plus platform operations
- Experience working with Prestige Beauty, Enterprise Retail, or global E-commerce brands
- Familiarity with Agile environments and agile project management tools
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The Company
What We Do
AgileEngine is a privately held company established in 2010 that builds dedicated teams of designers and developers. We turn good ideas into awesome software that people actually want to use. Some of the biggest names and the hottest startups around the world chose us to build their tech.
