Consumer Protection Compliance Program Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
We are looking for a Consumer Protection Compliance Program Manager to join Cash App and support the consumer protection program. This role is part of the Cash App Compliance team, and will report to the Consumer Protection Compliance Program Lead. You will oversee systems, processes, and controls that support compliance with laws, rules, and regulations surrounding Cash App's consumer protection program. The ideal candidate will have experience working closely with cross-functional stakeholders responsible for maintaining an effective and compliant consumer protection program.
You Will

• Work with cross-functional stakeholders to evaluate and review customer facing content for effective and compliant processes
• Identifying key trends in Complaints and Inquiries uncovering potential emerging risks posed to customers
• Engage with external stakeholders, including regulators and business partners
• Manage any consumer protection remediation plans
• Develop and deliver training programs to raise employee awareness of consumer protection
• Provide actionable insights to support drafting action plans as a result of examinations, audits, or internal testing
• Maintain an understanding of Cash App products and features and applicable consumer protection compliance requirements
• Collaborate with the first line colleagues to identify emerging consumer protection risks and assist with implementation of mitigating control

You Have

• 5+ years in a compliance role supporting a consumer protection program within the financial services industry
• Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau, Federal Trade Commission and/or other U.S. federal and state consumer protection regulatory agencies
• A metrics-driven approach to create compliant, customer focused solutions
• Excellent written and verbal communication skills, with the ability to summarize observations and present in a clear, concise manner to senior management
• Ability to prioritize across competing deadlines and influence cross-functionally
• Relevant industry certification a plus, such as CAMS, CFCS, CFE, or CRCM

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$122,900 - $184,300 USD
Zone B:
$114,200 - $171,400 USD
Zone C:
$108,200 - $162,200 USD
Zone D:
$98,300 - $147,500 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.