Consumer Intermediary Support Adviser

Job Description:

Customer Intermediary Support Advisor

Bupa Place (Salford Quays, M50 3SP)

Permanent

Monday to Friday between hours of 8am and 5pm

Salary £24,200 per annum

Advert closes Friday 13th December 2024

We make health happen

In our contact centres, you’ll be the ears and voice for our customers. Every call is different, but you’ll have the opportunity to touch the lives of strangers every day.

We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.

How you’ll help us make health happen

Consumer Intermediary is a dynamic and varied area of the business, responsible for its significant contrition to Bupa’s overall growth and retention of Consumer PMI segment. In this role you’ll be required to facilitate and resolve general and wide-ranging product queries from our intermediary partners: developing sound understanding of their requirements while interpreting individual client needs.

• Develop and maintain a sound understanding of our consumer products, processes and business requirements

• Answer and resolve a wide range of incoming telephone and email inquiries from intermediary partners

• Assist intermediaries with Bupa Consumer Intermediary Portal quoting tool

• Discuss renewal premium increases and produce accurate quote alternatives

• Support Business Development Managers and other internal and external stakeholders

• Maintain and improve strong internal and external relationships

Key Skills/Qualifications needed for this role:

• Excellent problem-solving skills and an analytical and enquiring mind

• PC literate with good working knowledge of SWIFT, MS Office

• Brilliant verbal and written communication and organisational skills

• Meticulous attention to detail

• Understanding of TCF principles and demonstrate commitment to Service Excellence

• Ability to build and maintain strong relationships and create an extensive network of contacts both internal and external

• Ability or desire to work in a target driven environment and motivated to exceed targets and deliver results

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement

• Bupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.

• Wagestream - Have early access up to 40% of your earned wages within minutes.

• Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%**

• Parental Leave - We have schemes for adoption, birth parents and co parents

• Extensive L&D program including internal development and access to apprenticeships

• Free health assessments every 2 years to support both body and mind

• Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.

• Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

Time Type:

Full time

Job Area:

Call Centre

Locations:

Bupa Place