Consumer Finance – Administrative Specialist

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

• Provide administrative support across Consumer Finance functions, including Lending, Receivables, Collections, Transfers, and Account Maintenance

• Coordinate and complete administrative tasks in line with departmental priorities and deadlines

• Support key stakeholders and team members with day‑to‑day administrative assistance

• Manage document intake, proofing, validation, and secure storage

• Ensure customer and sales documentation is complete, accurate, and compliant before processing

• Complete all documentation in line with compliance, audit, and record‑keeping requirements

• Ensure work is performed in accordance with company policies, procedures, and relevant legislation

• Process account onboarding, maintenance, updates, and variations across business systems

• Support account settlement activities, including preparation and processing

• Process cancellations, refunds, and account adjustments accurately and within service standards

• Maintain data integrity through accurate data entry and system updates

• Manage inbound and outbound communications via email, correspondence, and phone

• Respond to internal and external enquiries professionally and in a timely manner

• Assist with scheduling meetings, calendars, and departmental events

• Meet agreed timelines, service levels, and operational deadlines

• Contribute to team meetings and continuous improvement initiatives

• Comply with Workplace Health & Safety policies and take reasonable care for personal and team safety

• Provide flexible support across functions as workloads and business needs change

What You’ll Bring

• Strong attention to detail with a high level of accuracy

• Ability to manage multiple tasks, competing priorities, and deadlines

• Confidence working across different systems, processes, and Consumer Finance functions

• Clear written and verbal communication skills

• Strong customer service mindset with a professional and respectful approach

• Ability to work effectively both independently and as part of a team

• Willingness to learn, adapt, and support continuous improvement

• Demonstrated integrity, accountability, reliability, and sound judgement

• Flexibility to take on varied responsibilities to support operational requirements

• Desirable: Experience in consumer finance, lending, memberships, or regulated environments

• Desirable: Exposure to account transfers, contract variations, settlements, or closures

• Desirable: Familiarity with credit assessment, hardship, or regulated compliance processes

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.