Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.
Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.
Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.
We are hiring Consumer Engagement Representatives to join Roadrunner’s Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans.
Specifically, you will:
- Handle an average of 80 inbound and outbound calls per day.
- Process phone payments.
- Conduct outbound customer interview calls.
- Communicate and resolve customer issues via online chat channel.
- Resolve common customer concerns regarding their powersports loan.
- Meet monthly productivity and quality goals.
- Comply with all federal and state specific laws that regulate collections and servicing activities.
Requirements:
- HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
- Requires a minimum of 2 years related customer service experience in a fast-paced environment.
- Working knowledge of Word and Excel.
- Able to master use of web-based system of record (LoanPro) – Training Provided.
- Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus.
- Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
- Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Wellhub (Gympass) Wellness Benefit
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
Skills Required
- HS Diploma or GED required
- Minimum of 2 years customer service experience
- Working knowledge of Word and Excel
- Strong communication skills
- Able to work flexible schedule
Octane Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Octane and has not been reviewed or approved by Octane.
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Leave & Time Off Breadth — Feedback suggests time off is generous, with 4+ weeks of PTO and listings showing up to five weeks self-managed or 20 accrued days. While mechanics vary by role and location, the available time off breadth is strong.
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Wellbeing & Lifestyle Benefits — Feedback suggests wellbeing perks are robust, including Gympass/Wellhub, a $3,000 education stipend, donation matching, and a $500 powersports safety benefit. These extras complement core coverage and support work-life balance.
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Retirement Support — Feedback suggests the 401(k) match up to 4% (100% of first 3% + 50% of next 2%) provides clear retirement support. This financial benefit appears consistently across postings.
Octane Insights
What We Do
We’re a fintech company that makes buying better. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and outdoor power equipment - fast, easy, and accessible, while delivering a seamless, end-to-end digital buying experience in industries ripe for disruption. Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing experience, and supporting customers throughout their loan with superior loan servicing. We work with over 4,000 dealer partners and over 30 OEMs across the United States, and we recently surpassed $1B in 2022 YTD originations. Founded in 2014, we’re a remote-first company with over 600 employees across the world, and we have offices in Irving, TX, New York, NY, and Irvine, CA. We made the top 10% of the 2022 Inc 5000 list of the fastest growing private companies in America and are Certified as a Great Place to Work®.
Why Work With Us
We’re a diverse team of innovators determined to give our customers the best possible experience. Information is shared transparently, enabling cross-functional collaboration. We’re a performance based culture where accomplishments are both celebrated and rewarded, always looking for new talent to help us develop our industry-leading products.
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