Position Summary
The Consumer & Digital Product Specialist will be responsible for supporting the operational aspects of product management and ensuring that all consumer banking product documents, terms and conditions, and disclosures are delivered effectively. The ideal candidate will have a strong understanding of retail banking, excellent organizational skills, and a commitment to enhancing customer experiences.
Duties & Responsibilities
- Own and manage all Consumer & Digital product disclosures, documents, terms and conditions, and materials to ensure information is delivered successfully.
- Assist in the development and implementation of consumer banking products, including checking, savings, loans and digital banking services.
- Ensure all products comply with relevant regulatory requirements and internal policies.
- Assist front-line associates to resolve product-related inquiries and issues, ensuring a positive customer experience.
- Maintain accurate documentation of product processes, specifications, timelines and details of product changes/updates and operational workflows.
- Manage competitor and market analysis trends.
- Identify product enhancements using customer insights and survey data.
- Provide product documentation and support for internal teams during product launches and updates.
- Collaborate with compliance, operations, marketing, and customer service teams.
Education & Experience
- Knowledge and Skills:
- Strong understanding of digital banking, retail banking and consumer products and services.
- Detail oriented and extremely organized.
- Ability to multi-task and work independently.
- Strong written and oral communication skills.
- Education and Training:
- Bachelor’s degree preferred; related experience in the field accepted/required.
- 1-3 years previous experience in retail banking, customer service, operations, compliance, or a related field
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
What We Do
As of September 30, 2023, First Busey Corporation (Nasdaq: BUSE) was a $12.26 billion financial holding company headquartered in Champaign, Illinois.
Busey Bank, a wholly-owned bank subsidiary of First Busey Corporation, had total assets of $12.23 billion as of September 30, 2023, and is headquartered in Champaign, Illinois. Busey Bank currently has 46 banking centers serving Illinois, eight banking centers serving Missouri, three banking centers serving southwest Florida, and one banking center in Indianapolis, Indiana.
Through Busey’s Wealth Management division, the Company provides asset management, investment, and fiduciary services to individuals, businesses, and foundations. Assets under care totaled $11.55 billion as of September 30, 2023.
Busey Bank’s wholly-owned subsidiary, FirsTech, specializes in the evolving financial technology needs of small and medium-sized businesses, highly regulated enterprise industries, and financial institutions. FirsTech provides comprehensive and innovative payment technology solutions including online, mobile, and voice-recognition bill payments; money and data movement; merchant services; direct debit services; lockbox remittance processing for payments made by mail; and walk-in payments at retail agents. More information about FirsTech can be found at firstechpayments.com.
Busey Bank is honored to be named among America’s Best Banks by Forbes magazine for the second consecutive year. Ranked 26th overall in 2023, compared to 52nd in last year's rankings. Busey was named among DiversityInc’s Top Regional Companies. The DiversityInc Top 50 survey is the external validator for large U.S. employers that model fairness in their talent strategy, workplace and supplier diversity practices, and philanthropic engagement. We are honored to be consistently recognized nationally and locally for our engaged culture of integrity and commitment to community development.
For more information about us, visit busey.com.
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