Meet the Team
The Customer Experience (CX) team is a group of extraordinary technical experts whose focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through groundbreaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.
Your Impact
As a Consulting Engineer, you will support the design and deployment of robust Service Provider solutions that drive key business outcomes, acting as a trusted technical advisor to customers. This role is exciting because you'll own complex engagements end-to-end, shape architectural direction for major enterprises, and drive innovation by integrating AI and automation into how Cisco delivers services — all while expanding your influence across teams.
Lead the execution of design, deployment, migration, and optimization of robust service provider for strategic customers.
Create customer-facing documentation, migration plans, and implementation plans aligned to CX standards; build complex test environments to validate designs.
Engage in customer solution discussions — connecting proposed solutions to business priorities
Minimum Qualifications:
Requires BS/BE/BTech degree or equivalent with 5+ years of experience in a similar job role.
Any Service Provider related certification (CCNA, CCNP - DevOps) is helpful and you have a drive for continuous learning.
Expertise in handling Network Management (NMS) tools/applications
Advanced understanding/Experience with SQL databases and Postgres SQL
Knowledge of software programmability, automation (Python, YAML, JSON, GitHub, Ansible, Terraform and so on), orchestration, and/or virtualization technologies.
Advance level of Linux/Unix OS administration & troubleshooting
Understanding of Virtualisation technologies (VMware, Docker, Kubernetes);
Network Automation & Controllers: Crosswork, Cisco NSO and PCA
Knowledge and hands-on of Agentic AI Tools development and Industry Models
Knowledge on NCS540, NCS560, ASR9k NCS55xx and Cisco 8k platforms.
Preferred Qualifications:
Understanding of relevant Cisco technologies and delivery methods and builds skills in articulating technical concepts.
Foundational consulting and collaboration skills
Leverages AI and automation to enhance delivery efficiency, innovation and customer outcomes, while also increasing personal productivity and focus on high-impact work
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- BS, BE, BTech degree, or equivalent
- 5+ years of experience in a similar job role
- Expertise with Network Management Systems tools and applications
- Advanced SQL and PostgreSQL experience
- Knowledge of software programmability and automation using Python, YAML, JSON, GitHub, Ansible, Terraform, or similar technologies
- Advanced Linux or Unix administration and troubleshooting experience
- Understanding of virtualization technologies including VMware, Docker, and Kubernetes
- Experience with network automation and controllers including Crosswork, Cisco NSO, and PCA
- Knowledge and hands-on experience developing Agentic AI tools and using industry models
- Knowledge of Cisco NCS540, NCS560, ASR9k, NCS55xx, and Cisco 8000 platforms
- Service Provider certification such as CCNA or CCNP DevOps
- Understanding of relevant Cisco technologies and delivery methods
- Foundational consulting and collaboration skills
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
