About Datacom We help organisations accelerate growth through CX, digital engagement, MarTech and AI-enabled experiences. We’re growing a high-impact ANZ practice and seeking a senior leader to shape and scale our capabilities.
Role overview We’re looking for a Consulting Director – Digital Engagement to grow our CX and digital engagement business in Australia and NZ. Bring a strong background in CX/marketing, senior market relationships, and a track record of delivering MarTech/CDP-enabled transformations. You’ll shape strategy, design architectures and roadmaps, drive new business, and lead delivery with cross-functional teams.
What you’ll do
- Lead CX and digital engagement strategy; build business cases for digital, MarTech and AI change.
- Design practical CX/MarTech roadmaps across lifecycle, channels, data, AI and operating model.
- Architect end-to-end digital engagement using Salesforce, Adobe, Braze, HubSpot, Sitecore; integrate with CRM, contact centers and data platforms.
- Shape CX AI and agents (chatbots, voicebots, decisioning) with governance for privacy and bias.
- Drive new business via C-suite networks; collaborate with account teams to build pipeline and close work.
- Lead or oversee delivery of marketing automation, CDP and AI programs; provide architectural oversight.
- Support bids with solution options, reference architectures and benefits cases; help meet revenue/margin targets.
- Build and coach a small CX/digital engagement team; evolve ANZ offers.
- Build market presence through thought leadership and vendor partnerships.
- Ensure health, safety and wellbeing in all activities.
What you’ll bring Knowledge
- Strong CX/marketing background in mid-to-large organisations; experience in ANZ markets.
- Deep MarTech/CRM/CDP understanding; omnichannel activation across email, mobile, web, social, paid and offline.
- Hands-on with Salesforce (Marketing Cloud, Journey Builder, Service Cloud, Einstein) and Adobe Experience Cloud (AEP, Target, Analytics, Sensei); Braze, HubSpot or Sitecore a plus.
- CX AI knowledge (intent, sentiment, propensity, decisioning) and integration with CRM/CDP/marketing platforms.
- Commercial mindset: impact on revenue, cost to serve, churn and lifetime value; experience building benefits cases and budgets.
Experience
- 10+ years in consulting or senior CX/digital/marketing roles; strong ANZ senior relationships.
- Proven MarTech/CDP-enabled transformation delivery; experience with platform-enabled architectures and multi-phase programs.
- Transformation track record across large CX/digital initiatives.
Skills
- Business development: open doors, build trust with senior executives, hit pipeline targets.
- Delivery and governance: manage complex programs, budgets, schedules and performance.
- Communication: clear, concise briefings to senior business/technical audiences; influence and stakeholder management.
- Analysis and planning: diagnose issues and turn outcomes into actionable roadmaps.
Qualifications
- Essential: Bachelor’s degree in business, marketing, IT, science, engineering, economics or related field.
- Desirable: MBA; certifications in Salesforce, Adobe, Braze, DS/AI, digital marketing or CX.
Why join Datacom
- Impact: shape and grow our CX and digital engagement business in ANZ.
- Partnerships: work with leading brands and key vendor ecosystems.
- Direction and growth: help define our CX, MarTech and AI offerings; strong learning culture.
How to apply
- Apply via Workable with your resume and cover letter (include relevant certifications or case studies).
Datacom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- 10+ years in consulting or senior CX/digital/marketing roles
- Bachelor's degree in business, marketing, IT, science, engineering, economics or related field
- Deep MarTech/CRM/CDP understanding
- Proven MarTech/CDP-enabled transformation delivery
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
