Job Description
Consultant
EMEA Coordination – Spain team
London or Sheffield, UK
We are currently recruiting an Immigration Consultant to join our EMEA Coordination Spain team. This is a permanent role based in either our London or Sheffield office.
About the team:
The EMEA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office.
The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.
About the role:
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.
Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.
Other key responsibilities will include:
- Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
- Liaise with third party vendors (TPV) and clients to ensure cases are on track.
- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
- Update stakeholders on milestones.
- Keep key clients up to date with developments in local immigration law/processes.
- Coordinate additional services with other internal teams (consular, documents etc) where applicable.
- Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
- Answer existing and prospective client queries, hosting consultation calls when applicable.
- Document review.
- Ad-hoc project work to streamline/improve processes.
- General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.
About you:
You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have previous experience of managing a high volume of work in a fast-paced environment.
Also required:
- Strong customer service skills
- Previous customer facing experience
- Previous case/project handling experience
- At ease in a fast-paced environment
- Able to work towards deadlines and work with high volumes
- Immigration experience/client facing skills are desirable but not essential
- Fluent in Spanish
- Ideally have experience of Spanish immigration processes
Fragomen in the UK:
Our UK team is made up of over 700 people working across two offices, based in London and Sheffield. Both offices are centrally located in their respective cities, with the Sheffield office having the added bonus of free on-site parking. Our people work collaboratively and dynamically in a positive environment, with over 20 different languages being spoken.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.
What We Do
Fragomen is a leading firm dedicated exclusively to immigration services worldwide.
Founded in 1951, Fragomen represents a broad range of companies, organizations and individuals to help facilitate the transfer of employees worldwide. We provide immigration support in more than 170 countries.
An Am Law 100 and Global 100 firm, Fragomen’s professionals are respected thought leaders in the immigration field, as recognized by Chambers, Best Lawyers and Who’s Who. The firm employs more than 4,400 immigration professionals and support staff located in over 50 offices across the Americas, Asia Pacific and EMEA.
Our services go beyond processing visa and work permit applications. We provide strategic consultative services and support to meet the full spectrum of business immigration needs. This includes government strategies and compliance, planning for mergers and acquisitions, and consular and document support. From our Immigration Technology Innovation Lab, we focus on using automation and artificial intelligence to pioneer sophisticated technology solutions to revolutionize the immigration experience for our clients.
All services are designed to improve your speed-to-ground and help you mobilize your employee population so you can remain a cutting-edge player in your industry and competitive wherever you operate.
We are committed to fostering a dynamic, diverse workplace. Year after year, Fragomen is recognized for our diversity by The American Lawyer, Law360 and the National Law Journal.
Find out more at www.fragomen.com.
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