Consultant, Technology Engineer: DEX

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Consultant Technology Engineer in this role is the technical counterpart to a DEX product owner/manager. Their job is to make the user technology experience measurable, reliable, automated, and continuously improving across devices, applications, identity, collaboration, and workplace services.  This role sits at the intersection of endpoint engineering + observability + automation + data analytics + user experience.

Work you will do:

• Lead transition from operational availability to measuring if the technology is working for the users

• Partner across orgs (IT Service Desk and PC Engineering) to align priorities and deliver outcomes that reduce incidents

• Provide thought leadership and strategic direction for the Dex platform and capabilities

• Clearly and effectively able to describe our Dex platform capabilities and strategy to all levels of leadership and across organizations

• DEX platform engineering & administration — Implement, configure, integrate, and maintain DEX platforms

• Experience monitoring — Measure device health, application performance, login/boot times, crashes, network quality, collaboration performance, and other indicators of employee friction.

• Proactive issue detection — Identify degradation and recurring problems before users open support tickets.

• Automation & self-healing — Build scripts, workflows, and automated remediations for common issues such as application failures, configuration drift, disk capacity, services, certificates, or device performance.

• Telemetry & data integration — Bring together endpoint, application, identity, network, ITSM, and user sentiment data to create an end-to-end picture of user experience.

• DEX scoring & analytics — Develop experience scores, dashboards, KPIs, baselines, and segmentation to identify which user populations are experiencing friction and why.

• Root-cause analysis — Correlate telemetry across devices, applications, infrastructure, and services to isolate the technical causes of poor experiences.

• Endpoint experience optimization — Work closely with endpoint engineering on Windows/macOS configuration, patching, software distribution, device performance, and lifecycle improvements.

• Application experience optimization — Analyze application responsiveness, crashes, launch times, authentication problems, and dependencies.

• User sentiment — Combine technical telemetry with surveys and user feedback so that “healthy according to IT” doesn’t automatically mean “good experience for the user.”

• ITSM integration — Connect DEX capabilities with platforms such as ServiceNow to enrich incidents, automate resolution, reduce ticket volumes, and improve service-desk diagnostics.

• Change impact measurement — Measure the user impact of OS upgrades, application releases, configuration changes, migrations, and other technology changes.

• Experience engineering — Translate recurring user pain points into technical improvements rather than simply resolving individual incidents.

• Security & governance — Ensure telemetry collection, automation, and employee data are appropriately secured and privacy-conscious.

• Continuous improvement — Establish baselines, identify high-impact opportunities, implement changes, and demonstrate measurable improvement.

Skills you will use:

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Technology Engineer, you’ll deliver standard and custom supportable technology products. The solutions you build are based on Nationwide’s architectural standards, technology roadmaps, industry trends, and business requirements. You’ll focus on collaboration, data, systems, storage, middleware, network, security, and contact center technology products. You’ll also be accountable for the operational aspects and management of these products according to the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities:

• Collaborates with Technology Architecture professionals to develop technology product roadmaps.

• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Designs and implements standard builds and templates for all technology platforms.

• Drives product improvements through optimization, enhancements and the implementation of new features and functions.

• Works continuously with other Technology Engineering teams and Technology Architecture to ensure the success of products.

• Conducts proof-of-concept labs for enhancements, new solutions, and competitive bake-offs and/or comparative evaluations.

• Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.

• Conducts proactive and reactive monitoring to detect, predict and resolve abnormal conditions in the environment.

• Collaborates with vendors to help drive design innovation in product enhancements and improvements.

• Executes production engineering processes, including incident management, root cause analysis, problem management, change management, release management, and knowledge management.

• Provides complex production support for all technology platforms.

• Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.
Reporting Relationships: Reports to a Technology Engineering Manager or Technology Product Manager.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information systems or a related field are preferred.
License/Certification/Designation: Technology certifications or designations are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).
Experience: Six years or more of experience with the most complex integrated solutions with an ability to design and develop and modify new and existing solutions for specialized needs. Experience with multiple technologies across one or more domains, including automating deployment of solution configurations, working with IaaS, PaaS, SaaS, and packaged solutions, and training and guiding less experienced associates.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Delivery framework, Information Security acumen. Ability to influence, negotiate, and set priorities are needed. Insurance or financial services industry knowledge a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Vice President and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Hybrid to normal office environment. Some travel may be required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant, Technology Engineer : $118,000.00-$222,000.00

The expected starting salary range for Consultant, Technology Engineer : $118,000.00 - $178,000.00