Join a team dedicated to supporting the crucial mission of improving health outcomes.
At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com
Working under minimal supervision, this position performs effective configuration and training of Merative applications with client end users. These tasks are conducted at client sites, remotely and in the Merative classroom. A thorough understanding of healthcare –ologies and workflow, together with an understanding of company software and system features and functionalities, enables the Solutions Consultant to help the client achieve their objectives. The Solutions Consultant will establish and maintain effective and professional relationships with clients to create high satisfaction and perception of value from Merative products and services.
Essential Job Duties:
Best Practices:
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Develop and maintain a mastery of Merative applications in order to provide high quality user training which promotes optimal product utilization. Cross trains on Merative product lines.
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Understand the applicable work environments and related client needs in order to successfully integrate the system solution into their workflow and make intelligent recommendations toward the improvement of overall department efficiency through training and education.
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Ensure successful implementation and roll out of the system by:
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Becoming an integral part of the project team and being engaged throughout the implementation.
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Striving to understand and assess the client’s needs and providing best practices for a successful implementation.
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Working with end users either individually or in groups to deliver the Merative application training that was purchased by the client.
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Assist the client’s team with the design of the Merative system to meet their workflow needs.
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Develop documentation and training materials required to support deployment and internal/ external training.
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Manages and/or assists in preparing training related materials, checklist, agendas, and/or outlines for training delivery, as well as scheduling with the site or the facility/classroom, resources, and/or meals as needed.
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Pursues a program of self-development with selected reading, seminars, and participation in continuing education.
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Identifies and communicates possible improvements in the work process for customers and peers.
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Performs other duties as assigned by immediate supervisor or upper management.
Basic Qualifications (minimum requirements needed to perform this job)
Best Practices:
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Clinical experience
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Experience in direct customer contact, especially in a training and support roll
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Willingness to travel extensively (100%)
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Knowledge of anatomy.
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Effective and advanced training delivery, training administration, project management, and time management skills needed.
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Expertise in a variety of personal computer and business solutions software (Microsoft office apps, etc.).
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Good communication skills, professional demeanor, appreciation for customer needs balanced with company interests. Ability to establish effective internal, customer, and vendor relationships.
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Self-starter demonstrating initiative to develop creative solutions to address project and customer needs. Flexibility and commitment to contribute as needed to the success of the project.
Preferred Skills
Best Practices:
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Medical technologist or nursing industry recognized certification (e.g. ARRT, RCS, RN, RDCS) preferred.
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Experience in Healthcare Application training is a plus.
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Clinical experience, preferably in Cardiology especially Hemodynamic monitoring
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Experience in Customer support and interaction especially in a healthcare environment preferred.
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Clinical Cardio Experience in Non-invasive (Echo, Nuc Med or Vascular)
Education and Certification Requirements
Best Practices:
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Associates degree, four-year degree from accredited college or university preferred or minimum of 5 years of industry experience.
Work Environment
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Travel – 100%
It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.
Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
What We Do
Merative is a data, software and technology partner for the health and government social services industries, working with providers, health plans, employers, life sciences companies and governments.
With trusted technology and human expertise, the company works with clients to drive real progress. Merative helps clients orient information and insights around the people they serve to improve decision-making and performance.
Merative, formerly IBM Watson Health, became a new standalone company as part of Francisco Partners in 2022.
Learn more at merative.com
