The Role
Manage end-to-end payroll operations and client accounts for Malaysia: process payroll, prepare statutory submissions and reports, ensure compliance with Malaysian labour laws, handle reconciliations and banking, support system updates and troubleshooting, coordinate with internal teams, and maintain strong client relationships.
Summary Generated by Built In
Under the guidance of the Payroll Team Manager, you will manage end-to-end payroll operations and client accounts, ensuring accurate, timely, and compliant payroll delivery. You will also act as a trusted advisor to clients on payroll matters, maintaining strong relationships while ensuring compliance with Malaysian labour laws and statutory requirements.
On a typical day, you’ll be…
- Processing payroll accurately and on time in line with service level agreements
- Managing client accounts, responding to queries, and maintaining strong client relationships
- Preparing payroll reports, statutory submissions, and ensuring compliance with local regulations
- Coordinating with internal teams (e.g. Finance and IT) to ensure smooth payroll operations and system accuracy
- Handling payroll changes, reconciliations, and banking administration with proper controls
- Supporting system updates, troubleshooting issues, and ensuring statutory changes are reflected
- Ensuring invoicing accuracy, and supporting renewals
- Initiate and attending monthly governance call or meetings with clients to discuss area for improvement, if any
To be truly effective you will…
- Have good knowledge of Malaysian payroll processes, statutory requirements, and labour laws
- Have similar field ie. Payroll /Outsourcing environment experience for at least two (2) years and above.
- Demonstrate high attention to detail, accuracy, and ability to meet tight deadlines
- Be proactive, responsive, and able to manage multiple client accounts effectively
- Communicate confidently and professionally with clients and internal stakeholders
- Show good problem-solving skills and know when to escalate issues appropriately
- Maintain confidentiality and uphold high standards of integrity
- Be collaborative, adaptable, and committed to continuous improvement in service delivery
About
Our Story From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential. Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide. We’ve Got YouHiring people is more than an investment of time and money – it’s an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.
Skills Required
- Knowledge of Malaysian payroll processes, statutory requirements, and labour laws
- At least two (2) years payroll or payroll outsourcing experience
- High attention to detail and accuracy with ability to meet tight deadlines
- Ability to manage multiple client accounts and respond proactively
- Confident and professional communication with clients and internal stakeholders
- Problem-solving skills and appropriate escalation judgement
- Maintain confidentiality and high standards of integrity
- Collaborative, adaptable, and committed to continuous service improvement
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The Company
What We Do
Created to let your business work seamlessly in multiple countries by giving you complete clarity and confidence, activpayroll is global payroll, international payments, global mobility and HR in one. Pay your people compliantly, on time, every time, worldwide. Take control with accessible tech. Team up with global tax specialists to stay one step ahead of legislation and compliance. Strengthen your workforce with our strategic HR specialists, and work with a partner that gets your vision of global clarity. Wherever in the world your business takes you, we’ve got you.
