Consultant, IT Technical Support

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Nairobi
Financial Services
The Role

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The role holder will provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels

Qualifications

Type of qualification: First Degree

Field of study: Information Technology, Computer Science, Electrical Engineering

Other qualifications 

  • Working knowledge of the bank's Core systems.
  • Must have working knowledge of systems management, development and implementation methods and applications Support.

Experience Required

At least two years' experience in the following areas:

  • Systems Development
  • Digital Channels Support i.e. Card Switch, ATMs, Mobile and Online Banking
  • Database Administration e.g. Oracle, MS SQL, MySQL
  • Systems Analysis
  • Basic Linux command knowledge

Additional Information

Behavioural Competencies:

  • Articulating Information
  • Checking Details
  • Developing Expertise
  • Documenting Facts
  • Following Procedures

Technical Competencies:

  • IT Knowledge
  • IT Risk Management
  • IT Systems
  • Promote Good Governance, Risk & Control
  • Quality Assurance

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The Company
Johannesburg
63,856 Employees
Year Founded: 1862

What We Do

As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.

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