Position: Consultant, IP Services CX Japan
Employment type: Full time
Working location: Tokyo / Hybrid (working in the office at least once a week).
Working hours: 9:00-17:00 （Flex)
Report to: Associate Director, IP Services CX Japan
Responsibilities/Objectives
You’ll Love This Job if You Like To…
•Provide best-in-class support for patent and trademark clients
•Manage client relationships for new and existing clients
•Think creatively and outside the box to solve complex client challenges
•Handle escalations effectively, finding practical solutions
•Proactively communicate and collaborate with external and internal stakeholders to keep portfolio records current, accurate and valid
•Establish and maintain close working relationships with colleagues and teams across all regions to support a ‘one firm’ service delivery
•Engage in continuous process improvements and change management across the business
•Thrive in a dynamic environment by managing multiple priorities with a strong focus on accuracy and quality
Requirements
(Must Have)
•Fluent in Japanese (native or near native)
•Business-level English (written and spoken)
•Bachelor’s Degree or equivalent related experience
•Client-facing skills and experience, building trusted, long-term relationships
•Demonstrated problem-solving ability: Able to assess complex situations, identify root causes, think creatively, and propose practical solutions independently
•Excellent multitasking and time management skills: Comfortable managing multiple priorities and responsibilities, driving timely resolution without sacrificing quality
•Strong interpersonal and communication skills: Ability to interact professionally with clients, managers, and collaborate effectively with internal teams across regions
•Strong adaptability: Comfortable managing shifting priorities and working effectively in a fast-paced, dynamic environment
• Proactive and self-motivated
• Team player who thrives in a cross-functional environment
• Flexibility to work international business hours
• Residing in Japan with eligibility to work in Japan
(Nice to Have)
• Experience in the IP industry or familiarity with intellectual property concepts
(e.g. patent/trademark management, annuity management, IP payments)
• Paralegal skills
Benefits
- SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険
- HOLIDAYS: Weekends, National holidays and New Year holidays
- OTHERS: Free food and drinks, paid sick leave, office casual attire and volunteer holiday
Skills Required
- Fluent in Japanese (native or near native)
- Business-level English (written and spoken)
- Bachelor's Degree or equivalent related experience
- Client-facing skills and experience
- Demonstrated problem-solving ability and creativity
- Excellent multitasking and time management skills
- Strong interpersonal and communication skills
- Proactive and self-motivated
- Flexibility to work international business hours
What We Do
Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, and Asia. For additional information, please visit anaqua.com.
