Key Responsibilities/ Capabilities
- Handle and analyze System issues raised by the business and operation team.
- Actively collaborate and monitor system issues with other divisions within the Wholesale banking and provide timely update and resolution.
- Collaborate and work with IT and system product owners on the resolution of system issues.
- Create and follow up files for monitoring of incident.
- Formulate proposals for improvement.
- Carry out interventions with respect to FI and NFI electronic payments that have been incorrectly supplie
Minimum Qualifications and Capabilities
- Bachelor’s degree or equivalent experience
- Analytical, flexible, open-minded and a team player
- Ability to work under pressure and capable of managing and prioritizing multiple tasks.
- Have a client driven approach.
- Excellent written and oral communication skills, including the ability to convey complex information succinctly and clearly to clients and partners.
- MS Office proficient with the ability to work with multiple applications at the same time.
- Experience in working at a payment, or payment technology company.
- Results driven self- starter who can thrive in a fast- paced, collaborative, and cross- functional environment.
- Superior attention to details
- Experience working in a Financial institution.
Skills Required
- Bachelor's degree or equivalent experience
- Analytical, flexible, open-minded and a team player
- Ability to work under pressure and manage/prioritize multiple tasks
- Client-driven approach
- Excellent written and oral communication skills
- MS Office proficiency
- Experience working at a payment or payment technology company
- Results-driven self-starter who thrives in fast-paced, collaborative, cross-functional environments
- Superior attention to detail
- Experience working in a financial institution
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
