SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:The Consultant I works with a team of professionals responsible for implementing solutions for our customers. This role will research, isolate, diagnose, resolve and follow-up on problems for customer change events. When necessary, the Consultant I will also manage escalated events as appropriate.Key responsabilities:Install, upgrade, test, and configure systems as part of completing the implementation project.
Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
Provide proactive project updates, setting realistic expectations, and maintaining transparency throughout every project phase.
Serve as a customer advocate internally, ensuring team deliverables align directly with the client’s strategic business goals.
Navigate defined project environments where requirements or trading partner specifications may be incomplete.
Build strong, long-term relationships by understanding each trading partner's operational context and business priorities.
Perform post-sale initial technical implementation of technology products
Work under moderate supervision with some latitude for independent judgment
Track progress of Implementation projects. Ensure deadlines are met and scheduling issues resolved
Required Qualifications:
Bachelor's Degree required
1-2 years of relevant experience in client facing roles
Fluency in both Dutch and English
Strong stakeholder management and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Ability to gather requirements and understand customer business needs
Excellent communication skills, including explaining complex topics in a clear and customer-friendly way
Strong analytical and root cause problem-solving capabilities
Ability to work with data, identify discrepancies, and troubleshoot issues effectively
Ownership mindset with accountability for customer outcomes
Ability to proactively manage risks, dependencies, and project timelines
Curiosity, learning agility, and adaptability in a fast-paced environment
Ability to navigate ambiguity and independently drive issues to resolution
This role is in our Breukelen office, Netherlands, and the team is in-office 2 days per week.
SPS Commerce is the world’s largest retail network, connecting 120,000+ businesses - real impact at scale
Working on a core product with direct business impact
Development and room to grow into new skills, new challenges, and new opportunities as you build your career with us.
Work alongside colleagues and customers across an international environment
Flexible/hybrid work options and a culture built on collaboration, curiosity, and asking questions
Be part of a fast-growing team at SPS with an energetic culture packed with team socials, company events, and plenty of reasons to celebrate our wins together.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- Bachelor's degree
- 1-2 years of relevant experience in client-facing roles
- Fluency in Dutch and English
- Strong stakeholder management and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to gather requirements and understand customer business needs
- Excellent communication skills, including explaining complex topics clearly and in a customer-friendly manner
- Strong analytical and root-cause problem-solving capabilities
- Ability to work with data, identify discrepancies, and troubleshoot issues effectively
- Ownership mindset and accountability for customer outcomes
- Ability to proactively manage risks, dependencies, and project timelines
- Curiosity, learning agility, and adaptability
- Ability to navigate ambiguity and independently drive issues to resolution
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Equity Value & Accessibility — Equity participation stands out, with an Employee Stock Purchase Plan and role-based stock awards forming meaningful parts of total rewards. These programs are viewed as accessible and financially attractive across many teams.
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Retirement Support — A 401(k) with company matching is a notable strength, with indications of recent enhancements to the employer match. This bolsters long-term savings and is treated as a dependable benefit.
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Wellbeing & Lifestyle Benefits — Gym or fitness stipends, commuter benefits, onsite amenities, and an Employee Assistance Program contribute to everyday wellbeing. Hybrid flexibility further supports work-life balance as part of the overall package.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
