Consultant D365 Customer Insights, Digital

General Position Summary: 

Make an impact with our Digital Solutions team as a D365 Customer Insights Consultant.  You will be responsible for the design and implementation of solutions using D365 CRM Model Apps (Sales, Customer Insight (Marketing) and Services). This role requires a deep understanding of business D395 Customer Insight, processes, data analysis, and the ability to develop and integrate solutions that enhance customer experience, operational efficiency and drive digital transformation.

National in scope and local in focus, MNP is one of Canada’s largest and fastest-growing professional service firms providing client-focused accounting, consulting, tax, and digital services. Founded in 1958, MNP generates more than CAD $2 billion in annual revenues, with over 9,700 professionals and 154 offices across Canada.

MNP is a large firm that has never forgotten its roots. For more than 65 years, it has set itself apart by taking the time to fully understand each client’s needs and goals, investing in their success, and delivering personalized solutions that help them reach their full potential.

MNP set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the firm drive growth, efficiency, customer delight and innovation, by leveraging high quality talent in India. MNP Spark is like any other MNP region/office - front facing, client focused but working with all of MNP regions in Canada to deliver services

Responsibilities:

·       Analyze business requirements and design solutions that leverage D365 Customer Insights capabilities.

·       Configure and customize D365 Customer Insights to meet specific business needs.

·       Create detailed documentation of the solution design and configuration.

·       Provide on-site support (when required) and assistance throughout the delivery and go-live phases of the project.

·       Deliver Customer insights end-user training to clients and colleagues.

·       Act as a trusted advisor to clients, offering insights and recommendations to optimize their use of D365 Customer Insights.

·       Work closely with clients to gather requirements, determine expectations, and finalize deliverables.

·       Ensure quality project delivery and manage project timelines effectively.

·       Collaborate with cross-functional teams, including developers, analysts, and other consultants.

·       Demonstrate excellent communication skills, both written and verbal, to effectively convey complex concepts to clients and team members.

·       Occasionally participate in responding to RFPs and RFQs as needed.

·       Knowledge and experience with Microsoft Copilot for Sales, and Service (AI) is an asset.

·       Knowledge and experience with custom built Copilots (AI) using Copilot Studio or Azure Foundry (Studio) is also an asset.

·       Identify assignment conflicts or issues and communicate to engagement Partner.

·       Develop a thorough understanding of MNP’s services, businesses, and industry.

·       Raise awareness of MNP through discussions at community events, including client and company-sponsored functions.

·       Network in the local business community and consider business development opportunities.

·       Contribute to the development of new ideas and approaches to improve work processes.

·       Promote regular attendance, balanced lifestyle, and high standard of team wellness.

Skills:

·       Experience with Microsoft Dynamics 365 Customer Engagement and related modules.

·       Proficiency in configuring and customizing D365 Customer Insights.

·       Strong understanding of data integration and migration processes.

·       Proven ability to gather and document functional requirements and perform gap/fit analysis.

·       Excellent foundational consulting skills, including analytical know-how, problem-solving, and team participation.

·       Experience in delivering software solutions and functional configuration.

·       Ability to lead solution design decisions and create comprehensive solution documentation.

·       Awareness of scope management and change control processes.

·       Strong written and verbal communication skills.

·       Experience in delivering end-user training and creating training materials.

·       Ability to present complex solutions to stakeholders in a clear and concise manner.

Education Qualification:

·       Bachelor Or Masters in Technology OR

·       Bachelor Or Master of Computer Applications OR

·       Masters in Business Administration

Certifications:

·       Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty is desired

Experience:

·       At least 2 years of experience implementing CRM Model Apps in the private or public sector.

·       At least 2 years of experience implementing Microsoft Customer Insights.

·       Deep knowledge in Software Product Development processes and design, including Waterfall, Agile, and Hybrid.

·       Proven experience in complex integration of multiple systems.

Core Competencies and Personal Characteristics

• Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships
  
• Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle
  
• Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences
  
• Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others
  
• Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction
  
• Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm
  
• Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making
  
• Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team
  
• Work Ethic – consistently performs to high quality standards, is dependable and has a constant drive to improve
  
• Research & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant information
  
• Stress Management – functions effectively when under pressure and maintains self-control in difficult situations
  
• Initiative – highly motivated self-starter who takes initiative with minimal supervision 
  
• Accuracy – pays close attention to detail and ensures work and information are complete and thorough
  
• Willingness to Learn – enthusiastic and eager to meet challenges and assimilate new concepts
  
• Technical Expertise – demonstrates in-depth professional and technical knowledge when completing tasks