Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
We are seeking a detail-oriented and customer-focused Consultant, Cash (Level 1) to join our team in Bredasdorp, Western Cape. As a Cash Consultant, you will be responsible for efficiently handling various cash and card-related transactions while providing exceptional customer service to our walk-in clients.
- Process a wide range of cash and card transactions accurately and efficiently
- Assist customers with teller services, ATM inquiries, and Moneygram transactions
- Assess and understand customer needs to provide appropriate financial solutions
- Ensure compliance with bank policies, procedures, and legal requirements related to cash handling
- Collaborate with other branch departments to resolve customer inquiries and issues
- Maintain accurate records of all transactions and customer interactions
- Identify potential cross-selling opportunities and refer customers to appropriate bank services
- Contribute to maintaining a secure and organized work environment
- Stay updated on bank products, services, and industry trends
Qualifications
- Matric required
- National Certificate in Banking (NQF5 FAIS recongized qualification)
Professional Experience Requirements
- 1-2 years of previous branch banking experience
- Strong understanding of bank policies and procedures related to telling and frontline support
- Proficiency in handling bulk cash and ATM operations
- Familiarity with legal aspects of cash handling
- Knowledge of various branch department functions
- Excellent customer service skills with a focus on building relationships
- Strong attention to detail and analytical abilities
- Proficient math skills for accurate cash handling and reconciliation
- Ability to work efficiently in a fast-paced environment
- Excellent communication skills, both verbal and written
- Basic computer skills and ability to learn banking software quickly
- Demonstrated ability to maintain confidentiality and handle sensitive information
- Flexibility to adapt to changing priorities and customer needs
Additional Information
Behavioral Competencies:
- Articulating Information
- Examining Information
- Following Procedures
- Managing Tasks
- Producing Output
- Providing Insights
- Understanding People
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Processing
- Product Knowledge (Consumer Banking)
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
