Build Your Career with Sutherland
Looking for a job that fits your lifestyle while offering long-term career opportunities?
At Sutherland, you'll join a global leader in Customer Experience, working with one of the world's leading consumer technology brands. Whether you're starting your career or looking for a fresh challenge, we'll provide the training, support, and development you need to succeed.
No previous technical support experience? No problem—we'll teach you everything you need to know.
What You'll Do
As a Customer Experience & Technical Support Advisor, you'll help German-speaking customers get the most from their devices and smart technology.
Your day-to-day will include:
Providing support via phone and email in German and English.
Assisting customers with product setup and troubleshooting.
Resolving connectivity and basic technical issues.
Delivering an outstanding customer experience on every interaction.
What We're Looking For
German proficiency at B2/ B2H level.
English proficiency at C1 level.
Excellent communication and customer service skills.
Interest in technology and consumer electronics.
Basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage.
Positive attitude and willingness to learn.Availability to work from our office in Sofia.
Schedule: Monday to Sunday, between 10:00 and 19:00.
Additional Information
Why Join Us?
Choose the schedule that suits you: 6, or 8-hour shifts.
Permanent employment contract.
Competitive salary.
Fully paid training.
21 days of paid annual leave.
Additional health and life insurance.
Meal vouchers.
Company-paid lunch in the office three days per week.
Employer-sponsored professional certifications to boost your skills and career.
Clear career progression and internal promotion opportunities.
Modern office, supportive colleagues, and an international work environment.
Ready to join us? Apply today and discover where your career can take you!
Skills Required
- German proficiency at B2 or B2H level
- English proficiency at C1 level
- Excellent communication and customer service skills
- Interest in technology and consumer electronics
- Willingness to learn
- Availability to work from the office in Sofia
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
