Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!
We are offering a great work experience, onsite, in Lisbon, for a role as a Customer Support Agent for a Car Renting Service.
As a Customer Support Agent, your role involves providing exceptional customer support for one of Europe's leading car rental brand. As part of the customer support team, you will be responsible for assisting clients with inquiries, supporting them in renting cars. You will engage with clients through multiple channels, ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.
Key Responsibilities:
- Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Messaging in a variety of areas.
- Attracting potential customers by answering questions about rent-a-car reservations and their different modalities, suggesting and adding information about these services to meet the customers’ needs.
- The support will be handled both in English and French.
Requirements
- Native French or C2 Level + B2 English
- 1+ years Previous Contact Centre or Customer Service experience (preferred)
- Strong sales skills
- Digital skills
- Ability to identify business opportunities and suggest additional services to customers
- Good interpersonal skills
- Conflict resolution
Benefits
We offer a relocation package (if needed):
- Accommodation with rent and with all utilities bills included
- Health Insurance
Make it your Next Job Without Boundaries!
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Get to know more about Atlean World
Atlean World is going to be your recruitment partner during the whole journey:
Guiding Your Odyssey with Atlean World
Personal Touchpoint:
As soon as you hit “Apply,” one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session:
Have questions? Curiosities? Our recruiters are your go-to resource. We’ll address all your queries, ensuring you have a comprehensive understanding of the opportunity you’re stepping into.
Making it Happen:
Once you’re well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support:
Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we’re here for you.
Skills Required
- Native French or C2 level French and B2 English
- Previous contact centre or customer service experience (1+ years)
- Strong sales skills
- Digital skills
- Ability to identify business opportunities and suggest additional services
- Good interpersonal skills
- Conflict resolution skills
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What We Do
Atlean World is an international HR SaaS consultancy and recruitment agency that focuses on multilingual markets. They aim to promote multicultural environments as the new reality by streamlining the recruitment journey through advanced technology and AI tools, while maintaining a human-centric approach to support both candidates and clients in their global career and talent acquisition needs.
