We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job DescriptionBack-office execution role supporting TFS Switzerland operations. The position owns rules-based processing, documentation, certification handling and trade follow-up. Customer-facing relationship management and commercial activities are retained by SGS Switzerland.
Primary Responsibilities
- Processing of inspection requests, including review of accuracy and completeness of Requests for Inspections
- Back-office execution of the registration and licensing process
- Ensuring CoC issuance, amendments and replacement as per country standards
- Acting as back-office interface between SGS Switzerland and the trade for case execution
- Ensuring processing quality, timeliness and adherence to agreed service levels
Specific Responsibilities
At all times, complies with SGS Code of Integrity and Professional Conduct.
Ensuring SR registration and, when applicable, creating hard files with relevant documents
Validating external parties in the Operations system
Transmitting relevant contractual documents to the Certification Center (CC) for processing
Receiving Conformity Assessment Instructions from CC and acting upon them
Requesting quality and transaction documents from exporters/producers as instructed by CC
Generating invoices, following up with exporters for payment, and registering payments
Contacting the trade for resolution of discrepancies and requests for additional information (client follow-up)
Monitoring and resolving Blocking Actions under TC/SA role; following up for missing information; ensuring timeliness of certificate issuance (first-level escalation)
Following up with LO / exporter for importer / authority acceptance in case of discrepancies
Coordinating CoC issuance; where printing on security paper and physical delivery is required, liaising with the Switzerland office (physical step remains local)
Monitoring of inspection execution, sampling and testing, when applicable
Entering and managing orders in group-sanctioned systems; managing documents and communication in group-sanctioned tools
Preparing regular job status reports for the Switzerland operation
Complying with QMS procedures, IVP rules and Country Instructions; assisting in QMS maintenance
Handling day-to-day operations in a timely, complete and proper manner
Comply with all SGS policies including Quality, Health & Safety, Environmental and Code of Integrity
Act at all times in accordance with SGS values, including professionalism, respect and inclusion
- University degree or equivalent professional qualification (min. 3 years' relevant sector/company experience)
- Minimum 2 years' experience in trade / import-export back-office operations
- Experience in SGS TFS services is an advantage
- Fluent English (working language with the Switzerland team); German an advantage
- Strong attention to detail and accuracy in document and data processing
- Proficiency with operational systems (LIMS and group-sanctioned order/document tools)
- Hybrid work arrangement may differ depending on affiliate country, should be amenable to be onsite for 2 to 6 months.
Skills Required
- University degree or equivalent professional qualification
- At least 3 years of relevant sector or company experience, if substituting for a university degree
- Minimum 2 years of experience in trade or import-export back-office operations
- Fluent English
- German language proficiency
- Experience in SGS TFS services
- Strong attention to detail and accuracy in document and data processing
- Proficiency with operational systems, including LIMS and group-sanctioned order and document tools
- Willingness to work onsite for 2 to 6 months, depending on affiliate country
SGS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SGS and has not been reviewed or approved by SGS.
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Healthcare Strength — Core medical, dental, and vision coverage is part of the U.S. package and is generally viewed as adequate even if not standout. Company information also underscores healthcare coverage as a standard element of the offering.
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Retirement Support — A 401(k) is commonly included in the U.S., and group disclosures reference post‑employment benefit plans in select regions. These components provide a baseline of retirement security beyond core pay.
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Strong & Reliable Incentives — Annual incentive/bonus structures are part of the compensation mix and cited positively in some regions and roles. Punctual pay is also highlighted as a plus.
SGS Insights
What We Do
SGS is the world's leading Testing, Inspection, and Certification company, providing quality and safety control services.
