Confluence Support team Manager C11

Background: Confluence Unity is Citi’s platform of choice for the production of Financial Statements for investment funds managed by its institutional clients.

Our Financial Reporting Process Improvement Team in Gurgaon is being expanded to support global business growth. The expectations and skills required for a role in this key team are listed below:

Key Responsibilities / Functions / Role:

• Act as Confluence Unity system Subject Matter Expert supporting the global financial reporting teams based in North America, Australia, Luxembourg, Singapore, UK and Ireland as well as in Gurgaon
• Prepare & maintain maps, tables & business data functions (BDFs) in Unity to generate Financial Statements including Statements of Investments, for new and existing clients
• Work with Operational teams for testing and sign off.
• During migration focus on transparency, timely escalation, cross-site collaboration, collating and sharing lessons learned
• Collaborate with cross-functional teams to create custom reports for other reporting where possible
• Suggest areas for improvement in internal processes along with possible solutions
• Create detailed business requirements documents, as needed, liaising with end-users & Tech partners or external vendors
• Plan, prepare and execute testing of the enhancements (UAT & PROD) with relevant stakeholders
• Perform regression testing, flag issues with testing in a timely manner and track them to closure
• training and pre-/post-implementation support.
• Once production is live, manage a production support process to resolve issues identified by the operational teams

Required knowledge/ Experience:

• Experience with Programming Language (eg JAVA, SQL), Databases eg Oracle, Dashboard reporting
• Proficient in all elements of Microsoft Office. Advanced Macro skills with Microsoft Excel

Desirable knowledge / Experience:

• Experience in a technical system support role advantageous, particularly experience working with Confluence Financial Reporting platform
• Fund accounting / Financial Reporting for hedge funds or mutual funds
• Business Analyst / UAT Tester experience
• Third level degree or higher in relevant field

Essential Skills:

• Good verbal and written communication skills
• Analytical skills, trouble-shooting and problem-solving ability.
• Good Team player, quick learner, adaptable to changing business requirement
• Excellent organisational, planning and prioritisation skills to meet tight timelines
• Experience operating in high pressure environment, able work independently with minimal supervision
• High degree of accuracy and attention to detail
• Should be willing to work in shifts and flexible work hours as per business requirements

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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