Configuration Supervisor

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

ROLE PURPOSE

Configuration Supervisor

ROLE PURPOSE

The Configuration Supervisor is responsible for leading the day-to-day operations of a designated shift within the Configuration department. The role ensures sufficient resourcing and capability to consistently deliver daily KPIs and SLAs to the required quality standards. This is achieved through proactive operational leadership, effective people management, and strong collaboration across departments to promote a one-team ethos.

WHAT SUCCESS LOOKS LIKE

• Effective resourcing and bandwidth management, with a strong and sustainable talent pipeline
• Proactive leadership that educates, coaches, and drives a continuous reduction in errors
• Engaged, motivated teams aligned to shared values: Teamwork, Health & Safety, Quality, and Productivity
• Strong problem-solving capability, applying Lean/continuous improvement methodologies
• Effective delegation, empowering team members to take ownership and accountability
• Clear, confident written and verbal communication with stakeholders at all levels

ROLE RESPONSIBILITIES

Operational Leadership

• Organise and lead daily shift operations to safely achieve productivity, quality, and service targets
• Set clear daily direction and priorities for the team
• Maintain internal and external service levels
• Work collaboratively with other supervisors and departments to resolve issues and improve workflows

People Management & Development

• Lead, coach, and develop direct reports through regular feedback, mentoring, and performance management
• Build bench strength through effective succession planning and talent development
• Conduct appraisals, return-to-work meetings, and payroll-related activities
• Support recruitment and onboarding of new team members
• Manage investigations and disciplinary processes (conduct, capability, and absence - excluding dismissal)

Performance & Continuous Improvement

• Collect, analyse, and report operational data and KPIs
• Identify trends, risks, and opportunities for improvement
• Champion continuous improvement and process review using effective root cause analysis
• Drive accuracy, waste reduction, and efficiency improvements

Health, Safety & Culture

• Champion safe working practices and full compliance with Health & Safety standards
• Lead by example, promoting professional behaviours and company values
• Create and sustain a positive working culture focused on teamwork, quality, productivity, and accountability

KNOWLEDGE, SKILLS AND EXPERIENCE

Required Experience

• 3 years' leadership or management experience within supply chain, warehouse, or operational environments
• Strong people management and leadership skills
• Proven ability to organise, prioritise, and manage time effectively
• Confident self-starter with a collaborative, team-focused mindset
• Proficient in Microsoft O365
• Strong written and verbal communication skills
• Experience using Warehouse Management Systems (WMS)

Desirable Experience

• Technical or configuration background
• Experience applying Lean, Six Sigma, and continuous improvement methodologies

Qualifications

Essential / Preferred:

• University degree or A-Level / GCSE (or equivalent)
• ITIL V4 (desirable)
• Lean Six Sigma (desirable)
• IOSH (desirable)
• 5S Working Practices (desirable)

CDW is committed to being an AI-fluent organization

As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities.

As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.