Configuration Specialist

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloudbased solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Purpose (of the role):

The Configuration Specialist operates within a structured, scalable delivery model focused on executing well-defined configuration activities through a centralised intake process (e.g. ServiceNow). Work items are assigned with detailed requirements, contextual information, and predefined standards via structured request forms, enabling consistent, high-quality delivery at scale.

This role is responsible for accurately executing repeatable, process-driven tasks using established methodologies, documentation, and configuration standards. The Specialist applies attention to detail and discipline to ensure outputs are reliable, traceable, and aligned with global best practices.

Operating as part of a global delivery capability, the role emphasises efficiency, consistency, and continuous improvement. There is no direct client engagement; instead, the focus is on dependable execution, effective use of tooling (including AI-assisted capabilities), and contribution to reusable knowledge assets such as the Services Catalogue.

Clinisys' AI Philosophy

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.

Job Summary:

1. Essential Functions / Job Responsibilities

· Execute configuration tasks assigned through structured intake systems (e.g. ServiceNow), ensuring full adherence to the instructions, context, and acceptance criteria provided within each request.

· Interpret and apply detailed work instructions, templates, and supporting documentation to deliver consistent, high-quality outcomes across repeatable configuration activities.

· Operate within a process-driven delivery framework, ensuring tasks are completed efficiently, accurately, and in alignment with defined service levels and quality benchmarks.

· Follow established escalation pathways when task inputs, requirements, or instructions are unclear or incomplete, ensuring risks to quality or timelines are proactively managed.

· Maintain a strong focus on consistency and standardisation by adhering strictly to configuration standards, governance frameworks, and catalogue-defined approaches.

· Contribute to the continuous improvement of intake quality by identifying gaps, ambiguities, or inefficiencies in task instructions and providing structured feedback to upstream roles (e.g. Configuration Architects, intake reviewers).

· Develop and maintain configuration artefacts within the Services Catalogue, ensuring outputs are reusable, well-documented, and aligned to standard patterns.

· Leverage AI-assisted tools and automation capabilities, where approved, to increase efficiency, reduce manual effort, and improve accuracy across repetitive tasks.

· Ensure all configuration activities are fully documented, version-controlled, and traceable in line with governance and audit requirements.

· Collaborate with global teams in a structured manner to support throughput and workload balancing, without direct client interaction.

2. Skills needed to be successful

· Knowledge of configuration management principles, tools, and implementation practices within enterprise software environments.

· Understanding of AI-assisted tools for configuration, documentation, and automation, with awareness of secure and compliant usage.

· Strong problem-solving and analytical skills with the ability to interpret requirements and translate them into effective configurations.

· Ability to communicate technical concepts clearly and concisely to both technical and non-technical stakeholders.

· Proficiency in configuration tools and familiarity with scripting or automation platforms.

· Ability to leverage AI tools to support documentation, configuration standardisation, and knowledge management.

· Strong collaboration skills with the ability to work effectively across cross-functional and global teams.

· High attention to detail with strong documentation and quality assurance capabilities.

3. Required Experience & Education

· Bachelor’s degree in computer science, Information Technology, or equivalent experience.

· Experience in configuration management, software implementation, or related technical roles.

· Familiarity with enterprise software solutions and configuration-driven implementations.

· Exposure to automation tools, scripting, or AI-assisted development environments is desirable.

· Ability to work in a structured, process-driven environment with strong adherence to standards and governance.

4. Preferred Experience & Education

· Experience with Clinisys solutions or similar healthcare/LIMS platforms.

· Exposure to AI tools (e.g., Copilot or similar) for documentation, configuration, or automation tasks.

· Experience in building or maintaining reusable catalogues, templates, or configuration repositories.

· Understanding of Agile/Scrum methodologies and global delivery models.

· Strong focus on continuous improvement, standardization, and operational efficiency.

5. Supervisory Responsibilities

None

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.