Jobs at Clinisys

Partners with business leaders to identify AI opportunities, define requirements, prioritize backlogs, and coordinate solutions from discovery through launch. Supports AI solution design, testing, governance, security and privacy reviews, rollout, training, adoption, and post-launch measurement. Monitors usage, quality, cost, and business value, recommending continuous improvements. Translates between business stakeholders and technical teams while communicating priorities, risks, progress, and outcomes within established frameworks.

Own the end-to-end contracting lifecycle for strategic suppliers and third parties. Draft, review, negotiate, and execute complex technology, SaaS, cloud, data, professional services, and channel partner agreements. Manage contract workflows and records in Pramata CLM, develop templates and playbooks, address privacy and security requirements, monitor obligations and renewals, and provide risk-based recommendations. Partner cross-functionally with Procurement, Finance, IT, QARA, Product, and business leaders across global jurisdictions.

Provides inbound technical support for healthcare software clients by receiving requests, assessing and prioritizing issues, researching resolutions, documenting cases, and communicating status. Partners with clients and internal teams to resolve problems, uses knowledgebase and AI-assisted resources, maintains client satisfaction, and learns Clinisys applications and systems. Requires participation in on-call and holiday rotations, with minimal travel to client sites.

Build, deploy, operate, and improve secure AI and LLM solutions across the enterprise. Responsibilities include designing agents and workflows, integrating Microsoft and enterprise systems, modeling data, implementing RAG and APIs, developing evaluations and security controls, releasing through CI/CD pipelines, monitoring production performance, troubleshooting issues, and communicating with technical and business stakeholders.

Leads a team delivering application interfaces and interoperability solutions for customer environments. Oversees integration projects, establishes standards, provides technical guidance across design through support, manages escalations, communicates with stakeholders, and drives delivery quality and efficiency. The role also supports resource planning, performance management, customer partnerships, and adoption of standardized integration capabilities.

Leads scientific client support teams, overseeing managers, service quality, resolution performance, metrics, backlog trends, resource allocation, and continuous improvement. Builds cross-functional partnerships, influences product and regional strategy, manages talent development, and provides project oversight. The role requires rotational 24/7 on-call availability and occasional client-site travel.

Leads software implementation projects for public health, environmental, toxicology, and reference laboratory clients. Manages scope, schedules, budgets, deliverables, risks, stakeholder communication, project governance, and customer satisfaction. Coordinates cross-functional teams through implementation, validation, training, and go-live. Uses AI-enabled tools, automation, analytics, and process improvement to enhance delivery efficiency and reporting. Requires laboratory informatics knowledge, executive stakeholder management, and experience delivering complex client engagements.

Manage customer incidents and support requests for complex software applications. Investigate, troubleshoot, document, and resolve application, system, and user-reported issues while escalating complex cases when needed. Provide regular customer updates, maintain accurate support records, build strong customer relationships, and contribute to knowledge sharing and process improvement. The role requires familiarity with AI concepts and professional use of AI tools.

Sell Clinisys Laboratory Solutions to new enterprise accounts across North America. Build and execute strategic pipelines, manage CRM (NetSuite), deliver presentations, close complex deals, engage C-level stakeholders, and meet/exceed new-logo sales quotas. Travel and onboarding requirements apply.

Design, develop, and maintain automated test frameworks for Azure DevOps pipelines, GitHub Actions, infrastructure-as-code, cloud deployments, and deployment automation. Create and execute regression, functional, integration, performance, and manual tests; validate upgrades, migrations, rollbacks, and release readiness; troubleshoot pipeline and Azure issues; and improve test coverage and execution efficiency. Collaborate with DevOps, CloudOps, QA, and development teams while applying AI-assisted quality engineering practices.

Develops and prioritizes software product requirements within an Agile team. Collaborates with clients, product stakeholders, and subject matter experts to validate user needs, workflows, data flows, risks, and functional requirements. Creates process diagrams, data flowcharts, wireframes, and prototypes; presents enhancements; supports predictable delivery and quality standards. Requires commercial software development experience, strong communication skills, and familiarity with AI-enabled tools and laboratory, healthcare, or scientific software.

Lead large-scale healthcare software implementations across NHS Trusts, hospitals, and healthcare organizations. Manage projects from initiation through customer acceptance and support handover, including planning, governance, budgets, risks, issues, schedules, reporting, supplier coordination, and customer meetings. Ensure contractual, quality, and timeline compliance while improving project management processes. The role requires healthcare-sector delivery experience, PRINCE2 certification, Microsoft Project expertise, AI awareness, and UK and Ireland travel.

Supports complex sales engagements for Clinisys laboratory solutions by assessing customer workflows, developing solution recommendations, proposals, presentations, and migration strategies. Partners with sales, marketing, services, and product teams; coordinates demonstrations and conversion timelines; creates customer-facing collateral; analyzes customer data with AI-enabled tools; and provides product feedback. Requires strong communication, organization, presentation, influence, and solution-learning skills.

Develop PL/SQL queries and functions, configure Telerik reports, and build AI-assisted reporting solutions within a LIMS platform. Test and demonstrate completed work, resolve project issues, support client workflows, and provide technical guidance. Collaborate with consultants, improve processes, manage project priorities, and maintain strong customer satisfaction. The role requires substantial experience with LIMS/LIS systems, Oracle databases, C#, report-writing tools, and healthcare laboratory interfaces such as HL7.

Administer and develop Oracle database environments across development, testing, and production. Responsibilities include installation, configuration, patching, performance tuning, security, backup and recovery, migrations, incident resolution, PL/SQL development, deployment scripting, and production support. The role requires expertise with Oracle RAC, Grid Infrastructure, ASM, RMAN, Data Pump, SQL optimization, and highly available mission-critical systems while collaborating with development, QA, infrastructure, support, and product teams.

Designs and leads production AI, GenAI, LLM, RAG, and agentic solutions integrated with LIMS/LIS platforms. Architects secure Azure-based systems, data pipelines, APIs, and model lifecycle operations in regulated healthcare and laboratory environments. Partners with product, engineering, UX, data science, and clinical teams to deliver automation and explainable AI capabilities. Provides technical leadership, mentoring, architecture standards, proof-of-concept development, and cross-team guidance.

Designs, maintains, and executes manual and automated tests across web, desktop, API, and database applications. Develops TypeScript and .NET automation, validates SQL Server and Oracle data, integrates tests into Azure DevOps CI/CD pipelines, analyzes defects, and supports risk-based testing. The role collaborates across Agile teams, applies healthcare and scientific domain knowledge, documents requirements traceability, and coaches less experienced analysts. Familiarity with AI-driven testing, UiPath, healthcare workflows, HIPAA, and performance testing is beneficial.

Leads strategic enterprise accounts, driving software adoption, expansion, retention, and value realization. Develops multi-year growth and transformation roadmaps, manages executive relationships, establishes governance, and orchestrates cross-functional teams across sales, product, engineering, services, and support. Uses AI-enabled analysis and workflows to improve planning, risk management, forecasting, communication, and customer outcomes.

Designs, configures, and deploys Clinisys LIMS solutions for healthcare and laboratory customers across the UK and Ireland. Leads workflow analysis, solution design, implementation, validation, testing, go-live, integrations, and transition to support. Serves as a technical advisor, collaborates with customers and delivery partners, drives standardization and continuous improvement, and identifies opportunities to use AI for automation, efficiency, data quality, and decision support.

Designs, delivers, and improves employee onboarding, technical training, role-based curricula, and workforce-readiness programs for Global Support. Responsibilities include instructional design, facilitation, learning analytics, content governance, LMS administration, stakeholder consulting, and compliance with quality and regulatory standards. The role also develops AI-assisted learning workflows and evaluates training effectiveness. Requires collaboration with technical subject matter experts and cross-functional leaders, with up to 20% domestic and international travel.