Jobs at Clinisys

Provides executive and office administration support to three executive leaders and the Raleigh office. Responsibilities include complex calendar and travel management, meeting coordination, expense reporting, vendor and facilities oversight, visitor and new-hire support, supplies and catering, event planning, and executive communications. The role also uses Microsoft Copilot and other AI tools to improve administrative workflows and convert meeting notes into action items. Onsite presence is required three days weekly, with up to 10% travel.

Executes regional marketing campaigns, events, trade shows, demand-generation programs, and customer communications across North America. Supports lead management, funnel optimization, brand compliance, digital asset organization, campaign analytics, budget tracking, and cross-functional collaboration with sales, product, and global marketing teams. Uses CRM, marketing automation, analytics, and AI-enabled tools to improve targeting, content, pipeline contribution, and campaign performance. The role is hybrid in Morrisville, North Carolina, with up to 50% travel.

Develop and test software features across enterprise scientific and healthcare applications. Responsibilities include requirements analysis, coding, deployment support, defect resolution, systems analysis, documentation, quality compliance, and technology improvement. The role requires full-stack development with .NET, C#, JavaScript, React, Oracle, APIs, microservices, containers, CI/CD, and AI-assisted development practices.

Develops and prioritizes software product requirements within an Agile team. Collaborates with clients, product stakeholders, and subject matter experts to validate user needs, workflows, data flows, risks, and functional requirements. Creates process diagrams, data flowcharts, wireframes, and prototypes; presents enhancements; supports predictable delivery and quality standards. Requires commercial software development experience, strong communication skills, and familiarity with AI-enabled tools and laboratory, healthcare, or scientific software.

Lead large-scale healthcare software implementations across NHS Trusts, hospitals, and healthcare organizations. Manage projects from initiation through customer acceptance and support handover, including planning, governance, budgets, risks, issues, schedules, reporting, supplier coordination, and customer meetings. Ensure contractual, quality, and timeline compliance while improving project management processes. The role requires healthcare-sector delivery experience, PRINCE2 certification, Microsoft Project expertise, AI awareness, and UK and Ireland travel.

Supports complex sales engagements for Clinisys laboratory solutions by assessing customer workflows, developing solution recommendations, proposals, presentations, and migration strategies. Partners with sales, marketing, services, and product teams; coordinates demonstrations and conversion timelines; creates customer-facing collateral; analyzes customer data with AI-enabled tools; and provides product feedback. Requires strong communication, organization, presentation, influence, and solution-learning skills.

Lead global regulatory affairs for diagnostic informatics and healthcare software products. Responsibilities include developing market access and lifecycle strategies, preparing regulatory submissions and registrations, assessing product changes and emerging requirements, managing compliance risks, supporting audits and inspections, and advising cross-functional teams across product, R&D, quality, clinical safety, legal, commercial, and operations. The role requires expertise in international medical device and diagnostics regulations, standards, post-market compliance, and professional use of AI-enabled tools.

Provides inbound technical support for healthcare software clients through telephone and web portal channels. Assesses, prioritizes, researches, documents, and resolves client issues while communicating status and solutions. Uses case management systems, knowledgebase content, and approved AI-assisted tools for troubleshooting and documentation. Partners with clients and internal teams, maintains satisfaction scores, learns Clinisys applications, and participates in on-call and holiday rotations.

Develop PL/SQL queries and functions, configure Telerik reports, and build AI-assisted reporting solutions within a LIMS platform. Test and demonstrate completed work, resolve project issues, support client workflows, and provide technical guidance. Collaborate with consultants, improve processes, manage project priorities, and maintain strong customer satisfaction. The role requires substantial experience with LIMS/LIS systems, Oracle databases, C#, report-writing tools, and healthcare laboratory interfaces such as HL7.

Lead a portfolio of complex healthcare IT transformation programmes across the UK and Ireland, including pathology, LIMS/LIS, and Order Communications implementations. Responsibilities include executive stakeholder management, programme governance, risk and financial oversight, customer escalations, commercial support, operational improvement, AI adoption, and coaching delivery teams. The role owns programme performance, quality, budgets, profitability, and customer satisfaction while supporting digital transformation across Professional Services.

Investigate and resolve customer complaints, clinical safety issues, and product risks across diagnostic products. Manage complaint lifecycles, assess regulatory reporting obligations, conduct root cause analysis, support CAPA and post-market surveillance, maintain hazard logs, and apply risk management standards. Use data analytics and AI tools for complaint trending and signal detection, present findings to stakeholders, and maintain audit-ready quality records while supporting audits, inspections, and continuous improvement.

Lead regional product strategy and roadmap for Clinical Lab and Blood Transfusion Management across Europe (excl. UKI). Drive AI‑first, data‑led product decisions, voice-of-customer discovery, backlog prioritization, go-to-market alignment, and KPI-driven growth while ensuring clinical safety, regulatory compliance, and cross-functional delivery.

Administer and develop Oracle database environments across development, testing, and production. Responsibilities include installation, configuration, patching, performance tuning, security, backup and recovery, migrations, incident resolution, PL/SQL development, deployment scripting, and production support. The role requires expertise with Oracle RAC, Grid Infrastructure, ASM, RMAN, Data Pump, SQL optimization, and highly available mission-critical systems while collaborating with development, QA, infrastructure, support, and product teams.

Designs and leads production AI, GenAI, LLM, RAG, and agentic solutions integrated with LIMS/LIS platforms. Architects secure Azure-based systems, data pipelines, APIs, and model lifecycle operations in regulated healthcare and laboratory environments. Partners with product, engineering, UX, data science, and clinical teams to deliver automation and explainable AI capabilities. Provides technical leadership, mentoring, architecture standards, proof-of-concept development, and cross-team guidance.

Develops, tests, deploys, and supports enterprise software across multiple application subsystems. Responsibilities include architecture, coding, defect analysis, technical documentation, code and design reviews, quality compliance, modernization, deployment standardization, and mentoring. The role requires expertise in .NET, C#, JavaScript, databases, web technologies, APIs, microservices, containers, Kubernetes, CI/CD, and agentic AI tools, with experience building scalable healthcare or scientific software preferred.

Designs, maintains, and executes manual and automated tests across web, desktop, API, and database applications. Develops TypeScript and .NET automation, validates SQL Server and Oracle data, integrates tests into Azure DevOps CI/CD pipelines, analyzes defects, and supports risk-based testing. The role collaborates across Agile teams, applies healthcare and scientific domain knowledge, documents requirements traceability, and coaches less experienced analysts. Familiarity with AI-driven testing, UiPath, healthcare workflows, HIPAA, and performance testing is beneficial.

Leads strategic enterprise accounts, driving software adoption, expansion, retention, and value realization. Develops multi-year growth and transformation roadmaps, manages executive relationships, establishes governance, and orchestrates cross-functional teams across sales, product, engineering, services, and support. Uses AI-enabled analysis and workflows to improve planning, risk management, forecasting, communication, and customer outcomes.

Owns product strategy, market growth, roadmap planning, pricing, packaging, and go-to-market execution for Life Sciences laboratory software. Leads market research, customer discovery, business-case development, SaaS delivery, AI-enabled product initiatives, and cross-functional alignment with Engineering, Sales, Marketing, and Finance. Requires expertise in regulated laboratory environments, LIMS, GxP/GMP practices, FDA frameworks, QMS processes, and pharmaceutical or biotech workflows.

Own the end-to-end contracting lifecycle for strategic suppliers and third parties. Draft, review, negotiate, and execute complex technology, SaaS, cloud, data, professional services, and channel partner agreements. Manage contract workflows and records in Pramata CLM, develop templates and playbooks, address privacy and security requirements, monitor obligations and renewals, and provide risk-based recommendations. Partner cross-functionally with Procurement, Finance, IT, QARA, Product, and business leaders across global jurisdictions.

Leads scientific client support teams, overseeing managers, service quality, resolution performance, metrics, backlog trends, resource allocation, and continuous improvement. Builds cross-functional partnerships, influences product and regional strategy, manages talent development, and provides project oversight. The role requires rotational 24/7 on-call availability and occasional client-site travel.