Jobs at Clinisys

Manages customer implementation projects from planning through delivery, ensuring projects meet timelines, budgets, scope, quality, and customer satisfaction goals. Responsibilities include stakeholder communication, risk and issue management, resource planning, forecasting, change control, project meetings, documentation standardization, continuous improvement, and collaboration with technical and product teams. The role also mentors project managers and uses AI tools to improve efficiency.

Designs and executes manual and automated software tests for scientific and healthcare products. Responsibilities include creating user-centric test scenarios, analyzing defects, performing root cause analysis, reviewing technical documentation, tracking issues, and coaching less-experienced analysts. The role requires test automation, SQL and database analysis, regulatory awareness, AI tool usage, and familiarity with AI/ML testing, APIs, data preparation, prompt engineering, and model performance monitoring.

Provides technical support for healthcare software clients through phone and web channels. Assesses, prioritizes, researches, documents, and resolves client issues; communicates status and resolutions; manages a support backlog; escalates complex or risky cases; maintains client satisfaction; uses knowledgebase and AI-assisted tools; and participates in on-call and holiday rotations.

Provides technical support for healthcare software clients through phone and web channels. Assesses, prioritizes, documents, researches, and resolves client issues while communicating status and solutions. Uses knowledge bases, case management systems, and approved AI-assisted resources for troubleshooting and documentation. Requires strong analytical, communication, organizational, and customer-service skills, with participation in on-call and holiday rotations.

Provides technical support for healthcare software clients through phone and web channels. Assesses, prioritizes, documents, troubleshoots, and resolves client issues while communicating status and solutions to stakeholders. Uses case management systems, knowledgebase articles, and approved AI-assisted resources. Requires strong analytical, communication, organizational, and customer service skills, along with a technical aptitude and willingness to participate in on-call and holiday rotations.

Provides inbound technical support for healthcare software clients by assessing, prioritizing, documenting, troubleshooting, and resolving issues. Communicates status and solutions through phone and web channels, collaborates with internal teams, uses knowledgebase and AI-assisted resources, and maintains client satisfaction. Requires learning Clinisys applications and environments, participating in on-call and holiday rotations, and staying current with product and industry updates.

Leads UKI sales strategy and a team of Sales Executives, driving new client acquisition, account growth, forecasting, pipeline development, deal negotiation, and target attainment. The role includes hiring, coaching, managing cross-functional sales resources, maintaining industry relationships, monitoring competitive trends, and ensuring accurate CRM activity. Regular travel across the UK and Ireland is required, along with healthcare software sales experience and practical use of AI tools.

Designs, develops, deploys, and supports healthcare and laboratory integration solutions using HL7, APIs, C#, databases, messaging technologies, and interface engines. The role gathers customer requirements, translates them into technical workflows, leads testing and go-live activities, troubleshoots complex issues, provides technical advice, and creates documentation. It also identifies opportunities to apply AI, automation, and process improvements across customer solutions and delivery processes.

Manage and grow existing customer accounts by identifying add-on sales opportunities for software, services, training, licenses, and hardware. Responsibilities include building customer relationships, preparing quotes and proposals, managing sales orders, supporting forecasting and reporting, completing supplier questionnaires, coordinating opportunity scoping and pricing, and collaborating cross-functionally. The role requires AI literacy, familiarity with NetSuite CRM and Loopio, and experience in sales, account management, or complex customer service.

Build, deploy, and operate production AI agents, GenAI solutions, and workflow automations. Develop Python integrations with LLM APIs and enterprise systems, create evaluation and model pipelines, optimize inference performance and costs, and establish monitoring, governance, security, and responsible AI controls. Partner with data, product, IT, security, and compliance teams while documenting operational procedures and communicating outcomes to technical and non-technical stakeholders.

Provides administrative and coordination support to the Benelux Sales team, managing enquiries, quotations, orders, licences, renewals, contracts, records, approvals, meetings and follow-up. Maintains accurate ERP and customer data, coordinates with internal teams, customers and suppliers, and supports reporting, document control and administrative improvements. The role requires fluent English plus professional Dutch and French, strong Microsoft 365 skills, careful handling of confidential information, and responsible use of AI-enabled tools.

Develop and execute North American regional marketing campaigns, trade show programs, customer events, content, and demand-generation initiatives. Manage lead capture, nurturing, funnel performance, budgets, digital assets, and campaign analytics. Collaborate with sales, product, business development, and global marketing teams while ensuring brand, regulatory, and quality compliance. Use CRM, marketing automation, analytics, and AI tools to improve targeting, content creation, pipeline generation, customer engagement, and marketing ROI.

Leads Clinisys’ global cybersecurity operations and team, overseeing incident response, monitoring, vulnerability management, cloud and application security, governance, risk, compliance, audits, third-party risk, and customer assurance. Translates cybersecurity strategy and regulatory obligations into accountable delivery plans, manages remediation and security programs, reports risk to executives, and drives continuous improvement across corporate, SaaS, product, and customer-facing environments.

Leads end-to-end design, implementation, deployment, and technical governance of diagnostic informatics solutions for healthcare and laboratory customers. Responsibilities include requirements gathering, solution architecture, configuration, integrations, testing, documentation, training, risk management, stakeholder engagement, UAT support, service handover, and continuous improvement. The role also promotes responsible AI and automation adoption while coordinating clinicians, laboratory leaders, project managers, product teams, and technical specialists.

Lead large-scale healthcare software implementations across NHS Trusts, hospitals, and healthcare organizations. Manage projects from initiation through customer acceptance and support handover, including planning, governance, budgets, risks, issues, schedules, supplier coordination, reporting, and continuous process improvement. The role requires delivering enterprise-scale implementations in live healthcare environments, collaborating with internal and external teams, and traveling across the UK and Ireland.

Manages Client Support staff, performance metrics, service quality, resource allocation, and continuous process improvement. Analyzes backlog and customer concern trends to identify root causes, improve education and communication, and enhance client satisfaction. Develops internal partnerships, recommends product or service improvements, supports talent development, and oversees hiring, training, performance management, and succession planning. The role includes rotational on-call responsibility in a 24/7 environment.

Processes maintenance and support contract renewals, invoices, quotes, billing updates, credit requests, and customer payments. Maintains accurate client asset, license, and contract records while ensuring compliance and invoicing accuracy. Communicates with customers and internal teams to obtain purchase orders, resolve billing concerns, and escalate complex issues. Requires strong organization, attention to detail, billing knowledge, contract interpretation, and customer service skills.

Lead and develop a US-based scientific software support team, manage escalations, improve customer satisfaction, and drive operational excellence through data and continuous improvement. Responsibilities include hiring, performance management, career development, cross-functional issue resolution, and participation in a 24/7 on-call rotation. The role requires customer support leadership, metrics-driven decision-making, root-cause analysis, responsible use of AI, and experience supporting complex technical products.

Partners with business leaders to identify AI opportunities, define requirements, prioritize backlogs, and coordinate solutions from discovery through launch. Supports AI solution design, testing, governance, security and privacy reviews, rollout, training, adoption, and post-launch measurement. Monitors usage, quality, cost, and business value, recommending continuous improvements. Translates between business stakeholders and technical teams while communicating priorities, risks, progress, and outcomes within established frameworks.

Own the end-to-end contracting lifecycle for strategic suppliers and third parties. Draft, review, negotiate, and execute complex technology, SaaS, cloud, data, professional services, and channel partner agreements. Manage contract workflows and records in Pramata CLM, develop templates and playbooks, address privacy and security requirements, monitor obligations and renewals, and provide risk-based recommendations. Partner cross-functionally with Procurement, Finance, IT, QARA, Product, and business leaders across global jurisdictions.