Configuration Management Operations Specialist

Job Title:

ServiceNow CMDB Operations Specialist (Configuration Management)

Experience: 5-10 Years

Job Summary:

Key Responsibilities:

·        Own and manage day-to-day CMDB operations, ensuring high levels of data quality, accuracy, and availability

·        Monitor and maintain CMDB Health (completeness, correctness, compliance) and perform remediation activities as required

·        Perform regular CMDB audits, data cleanup, reconciliation, and deduplication

·        Act as L2/L3 support for CMDB-related incidents, service requests, and problems

·        Troubleshoot and resolve issues related to CMDB, Discovery, Service mapping, and integrations

·        Ensure the stable operation of ServiceNow Discovery, including schedules and MID Servers

·        Monitor, troubleshoot and remediate Discovery failure and Mid Server

·        Maintain and support existing CI relationships and service mappings as part of business-as-usual activities

·        Generate and review operational reports, dashboards, and KPIs related to CMDB health and usage

·        Collaborate with infrastructure and application teams to ensure timely CI lifecycle activities (add, update, retire)

·        Support the change management process by validating CI impacts and dependency information

·        Ensure day-to-day adherence to established CMDB governance standards and ITIL Configuration Management practices

Required Skills & Qualifications:

·      Overall, 5-10 Years of experience and 3–5 years of hands-on experience in ServiceNow CMDB operations/support in a RUN environment

·        Strong understanding of CMDB data model, CSDM, and CI lifecycle management

·        Experience working with ITSM processes, including Incident, Problem and Change management

·        Experience working with CMDB Health Dashboard and remediation activities

·        Practical experience with ServiceNow Discovery, including MID Servers, schedules and credentials

·        Working knowledge of data imports, transform maps, and integrations (REST/SOAP)

·        Basic scripting skills (JavaScript and Glide APIs) for operational fixes and small enhancements

·        Good analytical skills with focus and a structured approach to troubleshooting and root cause analysis

·        Strong communication skills and the ability to collaborate effectively across technical teams

Preferred Qualifications:

·        ServiceNow certifications such as:

o   Certified System Administrator (CSA)

o   Certified Implementation Specialist – Data Foundations (CMDB and CSDM)

o   Certified Application Developer (Nice to have)

·        Experience supporting ITOM modules in an operational context

·        Exposure to cloud environments (AWS, Azure) in a RUN/support model

·        Experience working in 24/7 or shift-based support environment (Nice to have)