Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The Employee Navigator Configuration Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation. With oversight, the incumbent is responsible for carrying out various aspects of that software implementation and/or customer support process, including needs analysis, configuration, testing, training, and post-implementation support. The incumbent may be placed in primarily an implementation or customer support (post-implementation) role, and may move between the two, as needed by the business.
How You Will Contribute:
- Create and configure new and existing low to moderate complexity customer websites (using third party software).
- Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
- Test and audits own and others configured software to ensure proper functioning.
- Working with Implementation Specialist to learn quality assurance basics and assist Implementation Analyst with development low to moderate complexity sites.
- Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
- Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
- Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
- Promote a commitment to achieve or exceed internal and external performance standards.
- Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
- Anticipates and responds to customer support questions as assigned and working directly with customers, as requested.
- Participate in customers meetings, as needed.
- Commitment to assist with achieving or exceeding internal and external performance standards.
- Participate in customer meetings, as requested.
- Other duties as assigned.
Skills and Experience to Be Successful
- Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
- Proficient with MS Office Suite
- Experience working with database applications
- Exceptional telephone demeanor
- Strong interpersonal skills, ability to communicate with customers at all levels
- Attention to detail required and the ability to adhere to high standards for customer-facing work product
- 2+ years of Employee Navigator Implementation Experience for clients
- Ability to maintain a high level of confidentiality
Pay Range
$26.44 - $31.25 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals.
Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions.
Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®.
Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play.
With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
