The Computer Help Desk Technician provides first-level technical support to government users in a fast-paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting end-user devices and peripherals, maintaining IT asset inventory, and delivering responsive customer service. The ideal candidate combines strong technical ability with professionalism, attention to detail, and a service-focused approach.
- Provide first-line technical support to end users and resolve issues in a timely and professional manner
- Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and related peripherals
- Support printers, VoIP telephones, and general office IT equipment
- Assist users with connectivity issues and basic network-related troubleshooting
- Track, assign, and maintain IT asset inventory in accordance with established procedures
- Document support activity and maintain accurate records in ticketing and asset management systems
- Deliver user guidance and basic training on systems, software, and equipment as needed
- Maintain strong customer relationships while ensuring compliance with program and organizational requirements
Requirements
- High school diploma or equivalent
- Security+ or equivalent DoD 8140 certification
- Active Secret clearance (or higher)
- At least 3 years of experience in computer support, help desk, or IT customer service
- Experience supporting computer hardware, software, and printer maintenance
- Strong customer service, communication, and listening skills
- Ability to manage multiple priorities and work independently
- Technical knowledge of desktop support, standard business software, and basic networking
- Experience with government IT asset management systems
- CompTIA A+ or other relevant technical certifications
- Experience supporting government customers or working in a government environment
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- High school diploma or equivalent
- Security+ or equivalent DoD 8140 certification
- Active Secret clearance (or higher)
- At least 3 years of experience in computer support, help desk, or IT customer service
- Experience supporting computer hardware, software, and printer maintenance
- Strong customer service, communication, and listening skills
- Ability to manage multiple priorities and work independently
- Technical knowledge of desktop support, standard business software, and basic networking
- Experience with government IT asset management systems
- CompTIA A+ or other relevant technical certifications
- Experience supporting government customers or working in a government environment
What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
