The Computer User Support Specialist (Journeyman) provides day-to-day technical support to government users, helping maintain reliable operation of computer systems, printers, VoIP phones, and related IT assets. This role is responsible for troubleshooting hardware and software issues, supporting end users with timely and professional service, maintaining accurate inventory records, and following established procedures to ensure consistent support across the program.
Key Responsibilities:
- Provide first-level end-user technical support and resolve issues in an efficient, professional manner.
- Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
- Support user connectivity and basic network access needs.
- Maintain accurate assignment and tracking of IT assets and inventory.
- Deliver user guidance and basic training on systems, devices, and software as needed.
- Document support activity and use ticketing systems to track and manage work.
- Maintain strong customer service standards and positive working relationships with government users.
- Follow established procedures, program requirements, and inventory control practices.
Requirements
- Bachelors in Information Technology (IT) or similar technical field.
- A+, Network+, Security+ or equivalent DoD 8140 certification.
- 3+ years of experience in computer support, help desk support, or IT customer service.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- Active Secret security clearance, depending on position requirements.
Preferred Qualifications:
- Experience with government IT asset management systems.
- Experience with receiving, tracking, and verifying assets throughout their lifecycle.
- Experience supporting government customers or government environments.
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills Required
- Bachelor's in Information Technology or similar technical field
- Security+ or equivalent DoD 8140 certification
- 3+ years experience in computer support, help desk support, or IT customer service
- Ability to work independently, manage multiple tasks, and prioritize effectively
- Active Secret security clearance (depending on position requirements)
- Experience with government IT asset management systems
- Experience supporting government customers or government environments
What We Do
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
