Farouk Systems is a global leader in the professional beauty industry, renowned for its high-quality hair care products and innovative technologies. We are currently undertaking a significant and exciting initiative to upgrade our core SAP ECC 6.0 environment to SAP S/4HANA Public Cloud, thereby seamlessly integrating with our B2B and B2C customers.
Position Summary:
We are seeking a motivated and detail-oriented entry-level Computer Support / IT Security Analyst to join our IT team. This role will provide first-line technical support while assisting in maintaining and securing the organization’s IT systems, networks, and data. The ideal candidate will have a foundational understanding of IT systems, strong problem-solving skills, and an interest in cybersecurity best practices.
Key Responsibilities:
Computer Support (Help Desk / End-User Support)
- Provide Level 1 technical support for desktops, laptops, mobile devices, and business applications
- Respond to service desk tickets and troubleshoot hardware, software, and network issues
- Install, configure, and maintain operating systems, applications, and peripherals
- Assist users with password resets, system access, and account management (Active Directory)
- Document issues, resolutions, and processes in the ticketing system
- Support onboarding and offboarding activities (device setup, account provisioning)
IT Security Support
- Assist in monitoring security tools such as antivirus, endpoint protection, and SIEM systems
- Support vulnerability scanning and patch management activities
- Help enforce security policies, standards, and procedures
- Identify and report potential security incidents or suspicious activity
- Participate in user access reviews and identity/access management processes
- Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering)
System & Network Support
- Support basic network troubleshooting (connectivity, VPN, Wi-Fi)
- Assist with system updates, backups, and routine maintenance tasks
- Monitor system performance and escalate issues as needed
Required Skills and Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent combination of education and hands-on experience)
Technical Skills:
Basic knowledge of:
- Windows operating systems and Microsoft 365
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Active Directory / user account management
- Endpoint security concepts (antivirus, firewalls, patching)
Familiarity with:
- Ticketing systems (e.g., ServiceNow, Jira)
- Remote support tools
- Basic scripting (PowerShell or similar) is a plus
Soft Skills:
- Strong problem-solving and analytical skills
- Excellent communication and customer service orientation
- Ability to prioritize tasks and manage multiple requests
- Attention to detail and commitment to security best practices
Preferred Qualifications:
- Internship or hands-on experience in IT support or cybersecurity
Industry certifications such as:
- CompTIA A+
- CompTIA Security+
- Network+
- Exposure to cloud platforms (Microsoft Azure, AWS)
- Awareness of cybersecurity frameworks (NIST, ISO 27001)
Working Conditions:
- Office environment
- May require occasional after-hours support or on-call rotation
- Interaction with cross-functional teams and end users across the organization
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent education and hands-on experience
- Basic knowledge of Windows operating systems and Microsoft 365
- Basic knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP
- Basic knowledge of Active Directory and user account management
- Basic knowledge of endpoint security concepts, including antivirus, firewalls, and patching
- Familiarity with ticketing systems such as ServiceNow or Jira
- Familiarity with remote support tools
- Strong problem-solving and analytical skills
- Excellent communication and customer service orientation
- Ability to prioritize tasks and manage multiple requests
- Attention to detail and commitment to security best practices
- Basic scripting knowledge such as PowerShell
- Internship or hands-on experience in IT support or cybersecurity
- CompTIA A+ certification
- CompTIA Security+ certification
- Network+ certification
- Exposure to cloud platforms such as Microsoft Azure or AWS
- Awareness of cybersecurity frameworks such as NIST or ISO 27001
What We Do
Farouk Systems is a Houston-based company founded by hairdresser Farouk Shami to serve professional stylists and the beauty industry. It manufactures high-quality professional hair-care products under brands including CHI, BioSilk and SunGlitz. The company develops product innovations across multiple product lines and markets and provides educational support to hairdressers and their clients, guided by a mission centered on environment, education and innovation.
