Compliance Program Manager, Square

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Compliance Team works to protect Square and its customers while enabling safe growth across our ecosystems. Square Australia's Compliance Team is seeking a Compliance Program Manager to collaborate with the Compliance Lead in supporting the Compliance Australia Team.
Reporting to the Compliance Lead - Australia, you will be responsible for a range of compliance activities, including conducting risk assessments, policy management, legislative reviews, and managing complex projects to support the team's objectives.
If you are a compliance professional with a broad expertise across multiple compliance areas, we encourage you to apply, as this will be highly advantageous. We are particularly interested in candidates with experience in Australian Financial Services Licensing and/or Consumer Protection. However, this is not a specific indicator of success in this role.
You will

• 2 years' experience as a compliance professional at a payments company, technology company FinTech, financial services firm and/or professional service firm.
• Experience in Australian Financial Services Compliance, Consumer Protection and/or general Regulatory Program Management
• Self-starter with ability to work in a fast-paced environment.
• Strong communication skills and the ability to present complex information in a simple and clear manner.
• Experience managing projects and scaling processes with company growth.
• Ability to collaborate and influence across all levels of the organization.

You Have
Compliance Program Development & Management:

• Develop, implement, and maintain the company's compliance programs to meet relevant contractual, legal and regulatory requirements.
• Update and refine compliance policies and procedures in response to changing laws, regulations, and business needs.
• Create frameworks for monitoring and reporting on compliance issues across departments.

Risk Assessment & Mitigation:

• Lead compliance risk assessments to identify and address potential vulnerabilities in the company's operations.
• Implement corrective actions and recommend preventive measures for reducing compliance risk.

Regulatory Monitoring & Reporting:

• Monitor local, national, and global regulatory changes that impact the business.
• Ensure timely and accurate reporting to regulatory authorities or internal stakeholders as required.
• Manage relationships with regulators and act as the point of contact for compliance-related inquiries.
• Facilitate or manage monitoring programs within the remit of your programs.

Training & Communication:

• Develop and deliver compliance training programs for employees at all levels.
• Communicate compliance updates, policy changes, and key risks to the leadership team and staff.

Auditing & Investigations:

• Coordinate and lead internal and external compliance audits testing and monitoring.
• Manage investigations into compliance issues, working closely with legal, HR, and external advisors when necessary.
• Prepare compliance reports for senior leadership and recommend improvements based on audit findings.

Collaboration & Leadership:

• Partner with key departments (Legal, HR, Sales, Customer Service, Risk Management, Operations to name a few) to ensure seamless integration of compliance initiatives into everyday business practices.
• Provide leadership and guidance to junior compliance staff and ensure team members have the resources to fulfill their roles effectively.
• Proactively and positively engage in the team environment and support the compliance team.
• Support other program managers and be happy to assist working on projects or help in times when support is needed.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.