Compliance Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a “Compliance Manager” role with TaskUs: 

The Compliance Manager develops and implements activities related to the compliance program, including operational and regulatory compliance, auditing, and accreditation. This role includes monitoring policies and procedures, ensuring completion of mandatory training, and staying up-to-date on laws, regulations, standards, and contractual requirements. The Compliance Manager actively participates in risk mitigation by identifying potential issues and developing strong risk mitigation plans. This role supports the Compliance Director or assigned supervisor to ensure that all activities adhere to government regulations, contractual commitments, ethical standards, and TaskUs policies and values.

Key Accountabilities & Deliverables 

• Implement, and monitor compliance program activities TaskUs requirements, and applicable laws and regulations

• Organize, monitor, and create policies and procedures and training materials to ensure compliance with relevant laws, regulations, industry standards and contracts..

• Lead and manage operational audits, and develop and implement corrective action plans.

• Ability to maintain a good working relationship with clients, auditors, department stakeholders, and internal team members

• Regularly monitor compliance activities, conduct audits, and remediate potential violations to ensure ongoing compliance.

• Provide training to employees on compliance requirements and communicate updates and changes to policies and procedures.

• Prepare compliance and dashboard reports as needed

• Perform other duties as assigned

Required Qualifications

• Minimum of 3 years of experience in a regulatory compliance or accreditation role; at least two of those years focused on contractual compliance

• Minimum 1 year in a leadership position with direct responsibility for managing staff.

• Ability to learn legal and regulatory frameworks to implement

• Excellent interpersonal and communication skills for effective cross-functional collaboration

• Strong Attention to detail, critical thinking, and problem-solving skills

• Outstanding analytical skills and problem-solving abilities

• Ability to handle private, sensitive, and confidential information appropriately

• Solid research and interviewing skills

• Ability to manage multiple priorities within established deadlines

Preferred Qualifications: 

• 3+ years working in a highly regulated industry, such as financial institutions, healthcare and fintech

• Strong knowledge and understanding of relevant legal and regulatory requirements, such as Financial Conduct Authority, HIPAA, Waste, Fraud, and Abuse, PCI DSS, ISO 2700x, ISO 223001, SOC 2, SOX, and Data Protection

• Ability to take criticism positively and drive process improvement

• Self-starter with the acumen to build relationships across the organization 

• Strong work ethic

• Ability and willingness to work flexible, non-standard hours to support compliance in multiple international locations.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.