We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers-whether geographic, financial, or systemic-that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.
Every member of our team shares a deep commitment to this mission. If you're driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.
About the Role
The Compliance Manager will oversee compliance operations in the state(s) assigned.
The ideal candidate will have experience in managing day to day compliance operations across several locations and multiple TJC accredited offices/facilities.
The Compliance Manager will work closely with the Care Delivery Team, Clinical Team, and the Personnel Compliance Team to ensure ongoing compliance in relation to onboarding of employees, maintenance of employee personnel files and clinical documentation.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Ensure each office in assigned state(s) are operating within company policy, state licensing regulations and The Joint Commission Standards.
- Ensure that all staff in assigned state(s) are onboarded within company policy, state licensing regulations and The Joint Commission Standards.
- Ensuring employee files are current and in compliance.
- Ensuring proper operating procedures are in place for compliance relating to employee onboarding and client admissions, clinical documentation, treatment, and discharge.
- Maintain office space compliance for the assigned state(s)
- Ensuring routine environment of care and safety requirements are in compliance.
- Host and organize site visits/surveys/inspections; travel required.
- Assist with completing post-survey written corrective actions plans for submission to surveying entities and monitor company progress on these plans.
- Write individualized Policies and Procedures and associated crosswalks as needed.
- Assist to ensure that ongoing regulatory and accreditation requirements such as internal inspections, written assessments, and emergency drills are completed on time.
- Attending and actively participating in Quality Committee meetings and assure meetings are documented per requirements.
- Licensing, Accreditation, and Growth to the state(s) assigned.
- Obtain initial facility licenses for Mental Health and Substance Use Disorder Outpatient Treatment
- Ensure that a staff development plan that meets all local, state, and national requirements is in place for the assigned state(s)
- Working with the Clinical Training Team to ensure that all staff training is completed and in compliance.
- Assist to ensure all licensing requirements are being addressed/fulfilled.
- Assist with all aspects of compliance program and coach team as to best policies and procedures.
- Coordinate compliance training and investigate compliance issues as requested.
- Work with Recruiting and Personnel Compliance to provide education on specific qualifications for positions that are required by regulatory agencies.
- Assist with monitoring and documenting facility incidents, including post-incident analysis, including Root Cause Analysis for any Sentinel Events
Requirements
- Bachelor's degree in healthcare/ human services
- Or/ Equivalent Career Experience
- 5+ years of experience
- Microsoft Office proficiency
- Strong interpersonal, relationship-building and listening skills, with a natural, consultative style.
- Ability to energize, communicate, and build rapport at all levels within an organization.
- Strong project management skills, with a demonstratable ability to corral and manage details in a fast paced, fluid environment.
- Experienced advising, presenting to, and persuading senior corporate personnel.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
The total target base compensation for this role will be between $70,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $77,000 and $110,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-REMOTE
- Connection: Care deeply & inspire hope.
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence: Stay curious & heed the evidence.
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment: Act with urgency & don't give up.
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
What We Do
Charlie Health provides personalized, treatment programs for teens, young adults, and families struggling with mental health and substance use disorders. Our team of forward-thinking, industry leaders leverage a tailored approach to evidence-based, comprehensive treatment plans. Through group, individual, and family therapy, we're providing clients with the support they need to achieve sustainable healing.
