Compliance Manager

*Not a remote job. Regular in-person attendance is required for this position to effectively perform job duties.

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

The Compliance Manager is responsible for the day-to-day management of the affordable housing compliance function, including supervision of staff, execution of compliance processes, and ensuring adherence to all regulatory requirements. This role supports the Director of Compliance by translating regulatory requirements into operational practices and maintaining consistent compliance performance across the portfolio.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

Team Leadership & Supervision

1. Manage and supervise a team of housing compliance staff
2. Provide coaching, performance evaluation, and professional development
3. Assign and prioritize workload to ensure deadlines and regulatory requirements are met
4. Address staff performance issues and implement corrective action plans as needed
5. Deliver compliance training to property management teams and new hires
6. Support implementation of new or revised compliance policies
7. Ensure staff and stakeholders are informed of regulatory changes and operational impacts

Compliance Operations:

1. Ensure compliance with all federal, state, and local program regulations (RD, HOME, HTF, LIHTC, Section 8, VASH, etc.)
2. Implement policies and procedures developed in collaboration with the Director
3. Manage internal compliance workflows and ensure timely completion of certifications, reporting, and reviews
4. Track and monitor deed restrictions, rent limits, income limits, and occupancy requirements; ensure corrective actions are taken when neede
5. Administer internal control systems to ensure compliance with regulatory requirements
6. Conduct routine compliance testing and file reviews to identify and correct deficiencies
7. Identify process improvement opportunities and implement efficiencies in compliance operations
8. Provide technical assistance to property management staff on compliance matters
9. Support lease-up activities for new developments and complex layered programs
10. Serve as the primary internal resource for day-to-day compliance questions
11. Assist in preparing for audits, MORs, and regulatory reviews
12. Support responses to audit findings and corrective action plans
13. Coordinate documentation and reporting required by agencies

Director Support & Projects

1. Execute special projects assigned by the Director of Compliance or SVP
2. Escalate complex compliance issues and regulatory risks to the Director
3. Assist in implementing department-wide initiatives and strategic changes
4. Perform other duties assigned
5. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
6. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
7. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
8. Adheres to the tenants of Catholic Social Teaching and Catholic Doctrine.
9. Perform as a team member to ensure that productivity outcome measures are achieved.
10. Perform related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 

• 5+ years of affordable housing compliance experience (e.g., Section 8/202/811, LIHTC, Bond, USDA RD 515 multilayered programs preferably in Washington State).
• 1-3 years of supervisory experience required.
• Bachelor’s degree in business or equivalent related field preferred.
• Effective communication skills: ability to interface effectively and professionally with executives, owners, asset managers, agency representatives and department staff.
• Experience reviewing, interpreting, and applying government regulations.
• Strong skills with multi-tasking and can complete multiple projects with different deadlines.
• COS, BOS, AHM, HCCP or other widely known affordable housing compliance certifications preferred.
• Proficient with Microsoft Office Suite (advanced excel functions).
• Yardi Voyager experience (preferred) or ability to learn new software quickly.
• Knowledge of WBARS reporting system or similar systems preferred
• Must be willing to travel.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk
• Frequently
  lift up to 30 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled. May be scheduled flexible work hours as needed to complete job expectations.
• Computer/Technical Ability: working knowledge of Word Processing software, Spreadsheet software, Internet software, Property Management software.

• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.  Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. 
• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability:  ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Ability:
  ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume; ability to apply concepts of basic algebra and geometry.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills:
  ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include interviewing, hiring, training, and coaching employees, planning, assigning, and directing work, reviewing performance, appraising/disciplining employees when necessary, addressing complaints and questions and resolving problems.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities.