Role Summary
The LP Coordinator supports Loss Prevention operations through video monitoring, incident review, and alert management. This role focuses on following defined processes to identify, document, and escalate potential theft, fraud, and security-related events. The LP Coordinator utilizes surveillance systems and system tools, including AI-assisted features, to support efficient and accurate incident handling.
Key Responsibilities
· Review and verify incident reports and video requests for completeness and accuracy
· Assist with investigations by retrieving video footage and documenting findings
· Monitor and respond to security alerts (e.g., alarms, safe access, tracking systems) and escalate as needed
· Perform scheduled and ad-hoc camera reviews to identify potential issues
· Use system tools, including AI-assisted features, to support video review
· Maintain accurate case records within LP systems
· Provide shift-based reporting on activity, findings, and escalations
· Follow established procedures and escalation protocols in a high-volume environment
Preferred QualificationsQualifications
Associate degree required; Bachelor’s preferred 0–2 years of experience in retail operations, customer service, security, or similar role preferred
Skills & Competencies
· Attention to detail and accuracy
· Strong communication skills
· Ability to follow structured processes and procedures
· Ability to manage multiple tasks in a fast-paced environment
· Proficiency in Microsoft Office (Excel, Outlook, Word)
· Comfort working with surveillance and system-based tools
Work Environment
Flexible schedule including nights and weekends as part of a 24/7 operation. Desk-based role with extended computer use. Requires adherence to confidentiality and data privacy standards.
Skills Required
- Associate degree
- Bachelor's degree
- 0-2 years experience in retail operations, customer service, security, or similar
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Comfort working with surveillance and system-based tools
- Attention to detail and accuracy
- Strong communication skills
- Ability to follow structured processes and procedures
- Ability to manage multiple tasks in a fast-paced environment
- Adherence to confidentiality and data privacy standards
Prime Communications Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Prime Communications and has not been reviewed or approved by Prime Communications.
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Healthcare Strength — Medical, dental, and vision coverage is offered with an HSA option, alongside an EAP, company‑paid life insurance, and disability coverage. Health benefits are described as strong for families in some locations, including Blue Cross Blue Shield of Texas plans.
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Retirement Support — A 401(k) plan with employer matching is provided, complemented by access to financial education resources. The match is described as occurring once per year.
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Parental & Family Support — Maternity leave is available after six months of employment, with commission checks continuing during the leave period. Family-oriented protection is reinforced by company‑paid life and disability insurance.
Prime Communications Insights
What We Do
Prime Communications proudly serves as the largest, privately-held AT&T Authorized Retailer. Prime operates ~2000 stores and has 7500+ team members. Founded in 1999 with a single mall kiosk, Prime strives to deliver on our vision of customer-centricity, accountability, profitability, teamwork, and entrepreneurship every single day. In addition to AT&T, PRIME also operates 200+ Cricket Wireless stores. We also operate in Canada (https://www.primecomms.ca/) and Mexico (http://www.primecomms.mx/). Schedule an appointment at one of our stores today: https://attvip.com/ Get social with Prime! ➝ www.facebook.com/PrimeCommunicationsHQ ➝ www.twitter.com/PrimeComms ➝ www.instagram.com/PrimeComms #LifeAtPrime #AtPrimeYouCan #PrimeStrong
