Compliance Investigator

Position Summary

The Compliance Investigation Analyst supports the investigation and resolution of suspected fraud, employee misconduct, and policy noncompliance across retail operations. This role conducts investigative research, analyzes transactional and operational data, assists with employee interviews, and documents findings to ensure investigations are thorough, defensible, and aligned with company policies and compliance standards.

The analyst works closely with Compliance leadership, Human Resources, and Field Operations to identify compliance risks, support investigations, and maintain audit-ready documentation.

Key Responsibilities

1. Investigation Support

• Assist with investigations involving suspected fraud, employee misconduct, and policy violations
• Gather and analyze evidence including transaction records, system activity, and internal documentation
• Support the investigative process from initial intake through resolution
• Ensure investigative activities follow company policies and compliance protocols

1. Case Management

• Maintain investigation case files and supporting documentation
• Track investigative timelines and ensure required documentation is complete
• Support escalated investigations by preparing case materials for Compliance leadership

1. Data Analysis & Risk Monitoring

• Analyze sales and transaction activity to identify potential fraud, abuse, or policy violations
• Identify risk indicators such as unusual activation patterns, repeat account usage, or irregular transactions
• Escalate suspicious activity to Compliance leadership for further investigation

1. Employee Interviews & Evidence Collection

• Assist in conducting employee and witness interviews in accordance with investigative protocols
• Document interview notes, statements, and supporting information
• Maintain confidentiality and professionalism throughout the investigative process

1. Reporting & Documentation

• Prepare investigation summaries and draft investigative reports
• Ensure findings clearly align with company policies and compliance requirements
• Maintain accurate, complete, and audit-ready documentation

1. Compliance Monitoring & Audits

• Support store-level compliance audits and operational reviews
• Identify potential policy violations or control weaknesses
• Document findings and assist with follow-up actions as needed

Qualifications

• Bachelor’s degree in Criminal Justice, Business Administration, Finance, Accounting, Compliance, or a related field preferred
• 1–3 years of experience in investigations, compliance, fraud analysis, loss prevention, or related field preferred
• Experience analyzing transactional data or operational reports is highly desirable
• Ability to interpret policies and apply them to investigative findings
• Strong attention to detail and organizational abilities
• Ability to handle sensitive and confidential information
• Strong interpersonal and interview communication skills

Preferred Skills

• Experience in retail, telecommunications, or multi-unit operations.
• Integrity and ethical judgment
• Critical thinking and investigative reasoning
• Professional communication
• Accountability and discretion

Position Summary

The Compliance Investigation Analyst supports the investigation and resolution of suspected fraud, employee misconduct, and policy noncompliance across retail operations. This role conducts investigative research, analyzes transactional and operational data, assists with employee interviews, and documents findings to ensure investigations are thorough, defensible, and aligned with company policies and compliance standards.

The analyst works closely with Compliance leadership, Human Resources, and Field Operations to identify compliance risks, support investigations, and maintain audit-ready documentation.

Key Responsibilities

1. Investigation Support

• Assist with investigations involving suspected fraud, employee misconduct, and policy violations
• Gather and analyze evidence including transaction records, system activity, and internal documentation
• Support the investigative process from initial intake through resolution
• Ensure investigative activities follow company policies and compliance protocols

1. Case Management

• Maintain investigation case files and supporting documentation
• Track investigative timelines and ensure required documentation is complete
• Support escalated investigations by preparing case materials for Compliance leadership

1. Data Analysis & Risk Monitoring

• Analyze sales and transaction activity to identify potential fraud, abuse, or policy violations
• Identify risk indicators such as unusual activation patterns, repeat account usage, or irregular transactions
• Escalate suspicious activity to Compliance leadership for further investigation

1. Employee Interviews & Evidence Collection

• Assist in conducting employee and witness interviews in accordance with investigative protocols
• Document interview notes, statements, and supporting information
• Maintain confidentiality and professionalism throughout the investigative process

1. Reporting & Documentation

• Prepare investigation summaries and draft investigative reports
• Ensure findings clearly align with company policies and compliance requirements
• Maintain accurate, complete, and audit-ready documentation

1. Compliance Monitoring & Audits

• Support store-level compliance audits and operational reviews
• Identify potential policy violations or control weaknesses
• Document findings and assist with follow-up actions as needed

Qualifications

• Bachelor’s degree in Criminal Justice, Business Administration, Finance, Accounting, Compliance, or a related field preferred
• 1–3 years of experience in investigations, compliance, fraud analysis, loss prevention, or related field preferred
• Experience analyzing transactional data or operational reports is highly desirable
• Ability to interpret policies and apply them to investigative findings
• Strong attention to detail and organizational abilities
• Ability to handle sensitive and confidential information
• Strong interpersonal and interview communication skills

Preferred Skills

• Experience in retail, telecommunications, or multi-unit operations.
• Integrity and ethical judgment
• Critical thinking and investigative reasoning
• Professional communication
• Accountability and discretion