Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
As a member of the Compliance and Credit Reporting team you will receive, investigate, and respond to compliance-related consumer communications; review and test business processes for adequate controls and adherence to company policy and applicable regulations; report on compliance-related errors and exceptions; support and assist in maintaining the company’s Compliance Management System (CMS) and assist with credit reporting disputes.
Responsibilities- Track and respond to correspondence
- Assist with credit reporting disputes
- Maintain records of compliance activities
- Prepare and file compliance reports
- Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications.
- Research and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
- Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels
Requirements
- Experience with HubSpot, Slack, and TrueBI is preferred but not required
- Experience with Concord servicing systems: CSS, ESP, querying and downloading data
- Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
- Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform the day-to-day tasks
- Ability to meet deadlines, goals, and objectives
- Good judgment, ability to make independent decisions, and protect confidential information
- Ability to recognize and recommend improvements or corrections to processes
- Problem-solving and critical-thinking skills
Benefits
- Monthly Salary 30,000 MX
- Grocery tickets 2,000 MX
- Internet Bonus 1,000 MX
- Life Insurance
- Medical Insurance
- Dental Insurance
- Law Benefits
Skills Required
- Experience with HubSpot, Slack, and TrueBI
- Experience with Concord servicing systems (CSS, ESP) including querying and downloading data
- Ability to communicate professionally and collaborate across departments and with clients
- Proficient computer skills, including Microsoft Word and Excel, and ability to learn new software
- Ability to meet deadlines, goals, and objectives
- Good judgment, ability to make independent decisions, and protect confidential information
- Ability to recognize and recommend improvements or corrections to processes
- Problem-solving and critical-thinking skills
What We Do
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. For over three decades, Concord has delivered award-winning financial technology and support for unparalleled efficiency, accuracy, and flexibility. Concord serves clients globally and operates facilities in the United States and Mexico. To learn more about our comprehensive services, visit www.concordservicing.com.
