Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
The Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations. Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment.
Key Responsibilities:
- Build customer relationship and provide excellent customer service, understanding their needs and goals
- Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
- Monitor and manage ticketing system for customs compliance requests and resolve quickly
- Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements
- Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed
- Facilitate information gathering and evaluate import and export restrictions and customs compliance regulatory requirements related to industry and impacts to supply chain
- Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
- Advise customers on import and export restrictions and customs related matters
- Responsible for daily tracking of operational metrics and meeting SLAs
- Quickly escalate issues and keep management up-to-date with work orders and other items as needed
- Identify gaps in current processes and procedures and suggest opportunities for improvement
- Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes
Qualifications
- Bachelor's degree or equivalent working experience
- 1-3 years related experience in customs compliance operations, import or export operations preferred
- US Customs Brokerage License, IATA/FIATA preferred
- Understanding of international trade and customs regulations, incoterms and impacts to supply chain
- Knowledge of international air, and ocean transport logistics processes
- Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Risk sensitive, recognizes when problems arise or are likely to arise
- Excellent communication and interpersonal skills
- Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
- Time management, resource management, attention to detail, and persuasion skills needed
- Travel less than 10%
Additional Information
- English professional proficiency required
- Onsite in Hyderabad - NOT remote
- Thai spaeking proficiency a PLUS!
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
