Are you passionate about fostering vibrant communities and ensuring residents’ satisfaction? Join our dynamic team at Associa, a leading community management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a proactive and enthusiastic Compliance Coordinator to support our community management initiatives.
Benefits Summary:
- Vacation accrual begins after 90 days at 6.67 hrs per month with a cap at 160 hours, depending on years of service
- Employees who are active and full-time are eligible to accrue 3.34 hours per month up to a maximum of 40.00 hours (5 days) per calendar year
- 401k offered
- 9 paid holidays
- Medical, dental and vision offered
- Short and long term disability plus other voluntary insurance options
- World-Class Training
- Individual and Branch Achievement Bonuses
- CAI (Community Association Industry) Course/Designation Assistance
- Employee Referral Bonus Program
- Wellness Incentives
Compensation:
$25.00 - $30.00 per hour ; direct experience highly considered
How Our Employees Make an Impact:
Our Compliance Coordinator plays a crucial role in fostering a sense of community within our managed properties. Such responsibilities include:
- Conduct regular site inspections, roughly 60% of time, of assigned HOA communities to identify and document covenant violations, maintenance concerns, and compliance issues.
- Monitor community appearance and adherence to governing documents, including CC&Rs, design guidelines, and association policies.
- Prepare detailed inspection reports, photographic documentation, and compliance correspondence for homeowners and boards.
- Track and manage compliance cases from identification through resolution, ensuring timely follow-up and accurate recordkeeping.
- Maintain compliance tracking systems and databases, ensuring all inspections, notices, and communications are accurately documented.
- Review architectural and property modifications to ensure they align with community standards and governing documents.
- Identify common community maintenance issues and proactively communicate recommendations to preserve property values and community aesthetics.
- Monitor deadlines and compliance timelines to ensure consistent enforcement of association rules and policies.
- Partner with management teams to promote positive resident relationships while maintaining fair and consistent compliance practices.
- Ensure compliance activities are conducted in accordance with association governing documents, company policies, and applicable regulations.
- Travel throughout assigned communities to perform inspections and maintain a visible association presence.
- Collaborate with the Community Mangers to ensure effective communication channels between residents and management.
- Administrative Support of the Community Managers, as needed.
- Self-motivated, proactive, detail oriented, and a team player.
- Time management and time critical prioritization skills.
- High School Diploma or GED
- Minimum one year experience in customer service
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
- Knowledge of customer service best practices and conflict resolution techniques at a proficient level
- Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
- Able to prioritize, manage time, and meet deadlines.
- Able to interpret verbal and/or written instructions at a proficient level.
Skills Required
- High school diploma or GED
- Minimum one year of customer service experience
- Proficiency with Microsoft Office products, including Word, Excel, and Outlook
- Proficiency in business correspondence, including grammar, structure, punctuation, and spelling
- Knowledge of customer service best practices and conflict resolution techniques
- Ability to maintain confidentiality and discretion
- Ability to prioritize, manage time, and meet deadlines
- Ability to interpret verbal and written instructions
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
