Complex Fraud Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Investigates fraud accounts on behalf of the client; reviews and makes recommendations for action in pursuit of recovery. May make recommendation to client on pursuing legal action. Responsible for process from preparation, processing and finalizing case disposition. Every phase of the review process must be closely documented based on established guidelines and/or procedures.

What Part Will You Play?

• Supports more experienced Fraud Investigators while developing knowledge and skills required to investigate credit card fraud cases by following established processes, procedures and direction from more experienced investigators, to collect and document supporting evidence in accordance with the Suspicious Activity Reporting (SAR) requirements.
• Assists more experienced Fraud Investigators with the preparation to testify in court by gathering/organizing supporting data as directed.
• Begins to develop knowledge of processes, regulations and applicable federal and/or state laws on credit card fraud and fraud recovery through research of internal/external resources and assisting more experienced Fraud Investigators.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required
• Related work experience

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Analytical and problem solving experience

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.