Complex Claims Specialist

Posted Yesterday
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Hiring Remotely in Location, WV, USA
Remote
110K-150K Annually
Senior level
Insurance • Cybersecurity
The Role
Manage complex cyber, tech, and media insurance claims including intake, vendor coordination (forensics, breach counsel), coverage analysis, reserving, drafting coverage letters, settlement negotiation, and providing analytic support to underwriting and business development.
Summary Generated by Built In
About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.   

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role
The Claims team at Coalition stands apart for our outstanding level of client service and intelligent handling of claims for our insured customers. As a team, Claims is about finding ways to help our clients solve cyber risk. As we continue to expand, we are seeking an experienced cyber claims adjuster to join our cyber claims team and to lend a hand in handling complex primary Cyber, Tech, and Media policies. You will also provide support to the underwriting team and manage/collaborate with a variety of vendors namely -  breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers.
Responsibilities
  • Handle the intake of cyber events, including the coordination with breach counsel, forensic investigators and other vendors
  • Participate in after-hours claim intake and incident response coordination as needed.
  • Evaluate full pending of claims in connection with the posting and recommending accurate reserves 
  • Maintain accurate file documentation/information in our claims system
  • Analyze liability and damage data in connection with complex claims, maintain appropriate documentation
  • Analyze insurance coverage issues 
  • Draft coverage letters
  • Intelligently manage and track third-party vendors and service providers work and spend
  • Maintain and develop relationships with brokers, various positions within an insureds’ business including: risk managers, general counsels, and a variety of vendors
  • Identify settlement opportunities to maximize impact
  • Collaborate in the defense and resolution of claims
  • Provide data and analytic based-informational support to underwriters
  • Provide support to business development with regard to marketing
  • Liaise with partner carriers on a daily basis
Skills and Qualifications
  • 5+ years of experience adjusting cyber claims
  • Juris Doctor or Bachelors Degree is preferred
  • Must be a licensed claims adjuster in your state of residence and able to obtain licensing for California and New York
  • Demonstrated ability to work as part of a team, interact with others, meet deadlines, and successfully perform in a fast-paced, changing work environment
  • Excellent communication and interpersonal skills
  • Team-oriented with ability to excel in a collegial environment but work independently
Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $110,000/year in our lowest geographic market up to $150,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks
  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
  • Competitive compensation and opportunity for advancement
Why Coalition? 

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

Visit our Newsroom > 

Privacy Notice

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

Our Privacy Policy > 

Safe Hiring Notice

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC).

Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [email protected]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

Skills Required

  • 5+ years of experience adjusting cyber claims
  • Experience handling complex primary Cyber, Tech, and Media policies
  • Must be a licensed claims adjuster in your state of residence and able to obtain licensing for California and New York
  • Juris Doctor or Bachelors Degree
  • Demonstrated ability to work as part of a team, meet deadlines, and perform in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and be team-oriented

Coalition Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coalition and has not been reviewed or approved by Coalition.

  • Strong & Reliable Incentives Incentive structures are described as performance-based, including profit sharing and mechanisms that can materially boost earnings for high performers. Feedback suggests these incentives meaningfully augment base pay for those who excel.
  • Healthcare Strength Health coverage is positioned as comprehensive for employees, complemented by wellness resources and accounts that support medical spending. Feedback suggests this breadth of coverage enhances overall perceived total rewards.
  • Flexible Benefits Remote-first flexibility, home office support, and access to coworking spaces complement core compensation. Feedback suggests these benefits contribute to work-life balance and increase the value of the total package.

Coalition Insights

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The Company
HQ: San Francisco, CA
618 Employees
Year Founded: 2017

What We Do

Coalition is the leading provider of cyber insurance and security, combining comprehensive insurance and proactive cybersecurity tools to help businesses manage and mitigate cyber risk. Coalition’s unique product offerings combine best-in-class insurance and proactive cybersecurity tools to help keep businesses safe.

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