Complex Claims Specialist - Cyber, Technology, Media & Crime

Put your claims skills to the test and join one of the top Professional Liability Insurers in the Industry as a Complex Claims Specialist!  

About the Hiscox Claims team: 

The US Claims team at Hiscox is a growing group of professionals with experience across private practice and in-house roles, working together to provide the ultimate product we offer to the market. Complex Claims Specialists are empowered to manage their claims with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners.  

The role: 

The primary role of a Complex Claims Specialist is to analyze liability claim submissions for potential coverage, set adequate case reserves, promptly and professionally respond to inquiries from our customers and their brokers, and to proactively drive early resolution of claims arising from our commercial lines of insurance. This particular role is open to Atlanta and will be focused on servicing claims and potential claims arising from our book of Cyber, Tech PL, Media and/or Crime professional liability lines of business.  This is a fantastic opportunity to join Hiscox USA, a growing business where you will be able to make a real impact. Together, we aim to be the best people producing the best insurance solutions and delivering the best service possible. 

What you’ll be doing as the Complex Claims Specialist: 

Key Responsibilities: To perform all core aspects of in-house claims management, including but not limited to:   

• Reviewing and analyzing claim documentation and legal filings  

• Drafting coverage analyses for tech E&O, first and third party cyber claims 

• Strategizing and maximizing early resolution opportunities

• Monitoring litigation and managing local defense and breach counsel  

• Attending mediations and/or settlement conferences, either in person or by phone as appropriate 

• Smartly managing and tracking third-party vendor and service provider spend  

• Continually assessing exposures and adequacy of claim reserves, and escalating high exposure and/or volatile claims to line manager  

• Liaising directly on daily basis with insureds and brokers  

• Maintaining timely and accurate file documentation/information in our claims management system 

Our must-haves: 

• 5+ years of professional lines claims handling experience  

• A JD from an ABA-accredited law school and bar admission in good standing may be considered as a supplement to claims handing experience 

• A minimum of 2-3 years professional experience in the area of Cyber and Technology coverage experience required 

• Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation 

• Advanced knowledge of coverage within the team’s specialty or focus 

• Advanced knowledge of litigation process and negotiation skills 

• Excellent verbal and written communication skills 

• Advanced analytical skills 

• B.A./B.S degree from an accredited College or University, JD degree from an ABA accredited law school is preferred 

 What Hiscox USA Offers 

• Competitive salary and bonus (based on personal & company performance)

• Comprehensive health insurance, Vision, Dental and FSA (medical, limited purpose, and dependent care)

• Company paid group term life, short-term disability and long-term disability coverage

• 401(k) with competitive company matching

• 24 Paid time off days with 2 Hiscox Days

• 10 Paid Holidays plus 1 paid floating holiday

• Ability to purchase 5 additional PTO days

• Paid parental leave

• 4 week paid sabbatical after every 5 years of service

• Financial Adoption Assistance and Medical Travel Reimbursement Programs

• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program

• Company paid subscription to Headspace to support employees’ mental health and wellbeing

• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program

• Dynamic, creative and values-driven culture

• Modern and open office spaces, complimentary drinks

• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

About Hiscox USA

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. 

Today, Hiscox USA has a talent force of about 420 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism. 

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance) 

Salary range $140,000 - $155,000 (Boston, Manhattan, West Hartford)

Salary range $125,000-$135,000 (Chicago, Atlanta)

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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