Complaint Handling Specialist

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. They include support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

Currently we are looking for a motivated person to join our growing and dynamic team on the position of Complaint Handling Specialist.

Your responsibilities will be to:

• Craft professional and courteous responses to ADR and customer complaints, upholding the highest standards of service.
• Prepare comprehensive reports that distill complaint data, providing valuable insights for management review and strategic decision-making.
• Capture all activities related to raised complaints with precision, building a comprehensive record that expedites issue resolution.
• Collaborate seamlessly with legal staff, contributing to client-related cases and playing a key role in our legal strategy.
• Work collaboratively with various departments, optimizing workflows to minimize risks associated with customer complaints.
• Contribute to the development and implementation of robust complaint-handling procedures, ensuring operational efficiency.
• Proactively identify and address problematic trends within customer complaints, contributing to the development of preventive measures.
• Escalate serious complaints to senior management, ensuring swift attention and resolution.
• Maintain up-to-date knowledge of all company products, procedures, and activities to provide informed assistance.

Requirements:

• University degree in Economics, Accounting, Law or Finance (considered a great advantage).
• Excellent command of English – both written and verbal. Additional languages such as German or Dutch are a plus.
• Possess good logical thinking skills to analyze and resolve complex issues.
• Excellent analytical and writing skills for case defense.
• Experience preparing formal written responses and legal summaries
• Demonstrate excellent computer literacy, particularly in Microsoft Office applications.
• Ability to multitask, prioritize, and manage time effectively in a dynamic work environment.
• Outstanding interpersonal and communication skills.
• Strong analytical acumen and ability to differentiate emerging trends.
• Robust reasoning and negotiation skills.
• Minimum of 2 years of previous experience in a complaint handling position.

What we offer:

• Competitive remuneration package and social benefits;
• Friendly and young work environment within an inspiring team of professionals;
  
• Strong professional training and regular training sessions in order to enrich your knowledge;
• 20 days annual leave;
• Premium Health Insurance coverage;
• Free snacks and beverages in the office and Happy Hour on Fridays;
• Food and Birthday gift vouchers, Newborn bonus;
  
• Multisport or CooFit card;
  
• Team-building events and activities;
• Great location in Office Park Plovdiv, Blvd Svoboda 65.
  

If you are interested, please send us CV in English.

All applications will of course be treated in the strictest confidentiality.

Only the short-listed candidates will be contacted.