Complaint Handling Specialist

Job Description:

The Complaint Handling department creates relevant data that leads to improvement to satisfy the customers’ needs.

The allround Complaint Handling specialist will evaluate each complaint on eligibility, reportability, and the need for investigation according to established processes, following quality standards and applicable regulations.

When an investigation is necessary, the allround Complaint Handling specialist will initiate and/or perform the inquiry according to the working instructions established to confirm the complaint, determine the scope and find the root cause.

Information concerning an event that could be reportable or lead to a CAPA and Field Action will be forwarded to Competent Authorities, Notified Bodies, Manufacturing Sites, Quality Departments, and Post-Market Surveillance teams.

Job Requirements:

Critical Knowledge and Qualifications: (what the role holder must know, including any required general or professional qualifications/education)

• Bachelor’s degree or equivalent work experience.
• Knowledge of quality standards within regulated industries.
• Experience in Good Documentation practices or an equivalent qualification.
   

Critical Skills/technical know-how: (what the role holder must be able to do)

• Fluency in English, both spoken and written.
• Microsoft Office skills.
• SAP knowledge is a plus.

Critical Experience:

• 1+ years experience in a quality department in Medical Devices or other regulated industries.
• Experience in Complaint Handling, Vigilance and/or Medical Device Reporting.

Operating Company:

Nobel Biocare

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.