At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a motivated, tech-savvy, and detail-oriented Competitive Intelligence Platforms Associate to join our Global Customer and Market Intelligence team. In this role, you will be the primary administrator, champion, and operational backbone of our core intelligence tools: the Crayon Competitive Intelligence platform and the Clozd Win-Loss platform. Instead of conducting the primary market analysis yourself, your mission is to manage, optimise, and scale these platforms. You will ensure that fragmented market signals and direct buyer feedback are seamlessly captured, organised, and delivered to the right teams at the right time. As our internal platform specialist, you will drive user adoption across sales, product, and marketing teams—empowering them with the high-quality, automated data they need to improve win rates and enhance go-to-market strategies.
What You’ll Do
In this role, you will:
Platform Management and Operations: Oversee the day-to-day administration, configuration, and optimization of the Crayon and Clozd platforms across all Iron Mountain business units. Ensure AI capabilities and automated workflows are fully leveraged to surface instant insights.
System Integration and Collaboration: Partner closely with Iron Mountain IT teams to maintain and execute integration roadmaps, connecting Crayon and Clozd with key commercial systems like Salesforce, Seismic, Gong, People.ai/Backstory, and Google Workspace.
Enablement and Adoption: Serve as the internal system expert and "Center of Excellence" lead. Design and deliver training, support users, and drive active platform adoption across sales, product, and marketing teams.
Program & Content Maintenance: Manage the technical execution of the Clozd Win-Loss program and Crayon feeds. Ensure automated workflows, interview distributions, and dynamic Battlecards are technically sound, up-to-date, and aligned with organizational standards.
Metrics and Reporting: Monitor, track, and report on platform health and success metrics, including user login rates, content engagement, and platform-influenced revenue.
What You’ll Bring
The ideal candidate will have:
Platform Administration Experience: Proven experience managing, administering, or driving adoption for enterprise software platforms (B2B SaaS experience preferred).
Tool Expertise: Direct experience with or a strong technical aptitude for mastering the Crayon Competitive Intelligence platform and the Clozd Win-Loss platform, including their built-in AI tools.
Technical Project Management: A track record of working alongside IT/Operations functions to support software integrations, specifically connecting intelligence platforms to CRMs (Salesforce) or Sales Enablement tools (Seismic, Gong).
Service-Oriented Mindset: Strong communication skills with a passion for training others, troubleshooting technical issues, and making complex tools user-friendly for non-technical teams.
Education: A Bachelor’s degree in Business, Information Systems, Marketing, or a related field.
What We Offer
Competitive compensation and benefits aligned with experience.
Flexible work options and alternative work arrangements to support work-life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning, technical certifications, and professional growth within a global organization.
Are you ready to help Iron Mountain scale our data capabilities and empower teams with next-level insights? Apply today to join our Global Customer and Market Intelligence team!
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Category: MarketingSkills Required
- Several years of progressive experience in Competitive Intelligence, market intelligence, or platform management within a complex B2B enterprise.
- Strong knowledge and deep experience with the Crayon Competitive Intelligence platform.
- Strong knowledge and deep experience with the Clozd Win-Loss platform.
- Proven ability to leverage integrated artificial intelligence tools for insights.
- Proven technical project management experience managing integrations between Competitive Intelligence/Win-Loss platforms and CRM or Sales Enablement systems (Salesforce, Seismic, Gong).
- Experience partnering with IT to execute integration roadmaps.
- Bachelor of Arts or Bachelor of Science (BA/BS) in business, marketing, or a related analytical field.
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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