Location: Pune
Employment Type: Full-time
Position Overview
We are seeking a skilled SAP Callidus/Success Factors Incentive Compensation Support Specialist to provide technical and functional support for our incentive compensation management processes. This role will ensure accurate calculation, reporting, and administration of sales compensation plans using SAP Callidus (SAP Commissions). The ideal candidate will have experience in troubleshooting, configuration, and end-user support within the SAP Callidus platform.
Key Responsibilities
System Support & Maintenance
Provide day-to-day support for SAP Callidus Incentive Compensation system.
Monitor and resolve system issues, data discrepancies, and calculation errors.
Perform configuration changes and updates to compensation plans as required.
Data Management
Validate and load transactional data into SAP Callidus.
Ensure data integrity between SAP Callidus and upstream/downstream systems (CRM, ERP, HR systems).
Compensation Plan Administration
Assist in implementing and maintaining incentive compensation plans.
Support monthly/quarterly commission runs and payout processes.
Generate and distribute compensation reports and dashboards.
Support the Advanced workflow application.
User Support & Training
Act as primary point of contact for end-user inquiries and troubleshooting.
Provide training and documentation for business users on system functionality.
Continuous Improvement
Identify opportunities to optimize processes and system performance.
Collaborate with IT and business teams on enhancements and new functionalities.
Qualifications
Education: Bachelor’s degree in Information Technology, Business, Finance, or related field.
Experience:
1 year of experience supporting SAP Callidus (SAP Commissions) or similar incentive compensation systems.
Strong understanding of sales compensation processes and data flows.
Technical Skills:
Proficiency in SAP Callidus configuration and troubleshooting.
Familiarity with SQL, data analysis, and reporting tools.
Experience with integration between SAP Callidus and CRM/ERP systems.
Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to work independently and in a team environment.
Preferred Qualifications
Experience with SAP Commissions cloud environment.
Knowledge of incentive compensation best practices.
Exposure to Agile methodology and project management tools.
Exposure to .net applications, data integration and ETL tools such as Informatica Cloud/Azure Data Factory/Snowflake
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
